Australian Migration Assistant (Dayshift - WFH) w/ Sign-on Bonus
Do you enjoy organising documents and keeping cases on track?
Are you detail-oriented when reviewing client information?
Ready to support migration cases behind the scenes with accuracy?
Be the backbone of high-quality visa applications!
About the Role
The Migration Assistant supports visa applications by preparing client instructions, managing documents, maintaining case records, and assisting Case Managers in ensuring applications are accurate, complete, and ready for lodgment.
Ideal Candidate (Must-Have Requirements)- Experience in administration, legal support, or migration support roles
- Experience using tools such as SharePoint, Google Workspace, or similar document management systems
- Comfortable using online forms, portals, and digital workflows
- Exposure to the Australian visa or migration processes is an advantage
- Familiarity with ImmiAccount or other case management platforms is a plus
- Preferably with exposure to document-heavy or compliance-driven environments
- Strong attention to detail and accuracy when reviewing documents and data
- Highly organised, proactive, and able to manage multiple tasks and deadlines
- Strong written and verbal English communication skills
- Ability to follow structured processes while adapting to case requirements
- Collaborative and able to work closely with Case Managers
- Draft client instruction emails and document checklists using company templates
- Customise instructions based on visa type, client situation, and document status
- Create portals and send online questionnaires to clients
- Set up and maintain digital case folders in SharePoint, following naming conventions
- Organise files by renaming documents, removing duplicates, and keeping updated versions
- Track outstanding documents and update statuses throughout the application process
- Flag delays or missing critical documents to the Case Manager
- Review documents for completeness, accuracy, signatures, and validity
- Ensure documents align with case details such as occupation, employer, and timelines
- Draft applications in ImmiAccount based on submitted data and questionnaires
- Upload and categorise supporting documents correctly within applications
- Double-check names, dates, and document categories before saving or submitting
- Coordinate closely with Case Managers for task alignment and priorities
- Assist with follow-ups, document reviews, and additional evidence requests as needed
- HMO w/ Dental Coverage + Dependents
- 2-week paid Holiday Break. Enjoy the season without worrying about your work.
- Fixed weekends off (Saturday and Sunday). Take control of your weekends, relax with loved ones, or indulge in your passions.
- Take advantage of working the day shift schedule! Wake up to the sunrise and wind down as the sun sets.
- Strong and Stable Internet Connection for uninterrupted video interviews
- Laptop or PC with Webcam for online assessments and interviews
About VA Platinum
VA Platinum is a leading, fast-growing offshore staffing solution for Australian and New Zealand small and medium businesses. We recruit and manage virtual assistants (VAs) to empower business owners to achieve their goals. At the same time, we create meaningful opportunities for our staff in the Philippines to lead better lives.
We pride ourselves on having a supportive and collaborative team. We value energy, candid communication, and a high-performance work environment. We are looking for someone who fits well into this culture and can contribute positively to our team's dynamic.
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