Tier 1 Helpdesk Technician
Radiant BPO Services Inc. Cebu City Full-time
Tier 1 Helpdesk Technician
We service a large and diversified account base across a range of industries and geographies, which is supported from an extensive network of operating locations across North America as well as an integrated international service partner network located in other key markets around the globe.
The Company provides these services through a multi-brand network, which includes over 100 operating locations. Included in these operating locations are a number of independent agents, who are also referred to as “strategic operating partners,” that operate exclusively on the Company's behalf, and approximately 25 Company-owned offices.
- 1Nito Tower, Lahug, Cebu City, Philippines
- Employment Type: Full-time (Onsite)
⏰ Schedule: Night Shift
Job Overview
Radiant Global Logistics is a North American third-party logistics provider operating a cloud-first IT environment built on Microsoft 365, Entra ID, and Intune. We’re adding a Tier 1 Help Desk Technician to our Cebu City team to support employees across our operations in North America, Mexico, and Asia.
This is an entry-level role with a real growth path. We’re not looking for someone to read from a script — we’re looking for sharp problem-solvers who can think independently, take ownership of a ticket end-to-end, and grow into deeper specializations over time (M365 administration, security operations, IT automation).
Key Responsibilities- Serve as the first point of contact for IT support requests via phone, ticket, and chat.
- Troubleshoot end-user issues across Microsoft 365 (Outlook, Teams, OneDrive, SharePoint), Windows endpoints, and internal business applications including freight and logistics platforms.
- Perform Entra ID account tasks: user activation/deactivation, password resets, MFA resets, and basic Conditional Access troubleshooting.
- Support Windows PCs managed through Intune, including enrollment issues, policy troubleshooting, and basic configuration.
- Document every incident accurately in ManageEngine ServiceDesk Plus Cloud and contribute to the internal knowledge base as you resolve new issues.
- Assist with printer setup, toner, and troubleshooting.
- Help users with VPN and remote access connectivity.
- Escalate cleanly to Tier 2 and specialist teams with full context and follow tickets through to resolution rather than passing and forgetting.
- Contribute to process improvements and small projects as you grow into the role.
- Working knowledge of Microsoft 365 (Outlook, Teams, OneDrive, Excel, Word) from a support or power-user perspective.
- Familiarity with Windows 10/11 troubleshooting.
- Basic understanding of identity and access concepts (user accounts, passwords, MFA).
- Comfort with web browser troubleshooting (Chrome, Edge, Firefox).
- Strong customer service instincts and clear English communication, written and verbal.
- Prior IT help desk or technical support experience.
- Exposure to Entra ID (Azure AD), Intune, or ManageEngine ServiceDesk Plus.
- Familiarity with freight, logistics, or supply chain software (Magaya, CargoWise, or similar).
- Any scripting or automation curiosity (PowerShell, etc.).
ABOUT RADIANT
Launched in 2005, Radiant Global Logistics is a publicly traded, third party logistics company providing technology-enabled global transportation and value-added logistics solutions primarily to customers based in the United States and Canada.We service a large and diversified account base across a range of industries and geographies, which is supported from an extensive network of operating locations across North America as well as an integrated international service partner network located in other key markets around the globe.
The Company provides these services through a multi-brand network, which includes over 100 operating locations. Included in these operating locations are a number of independent agents, who are also referred to as “strategic operating partners,” that operate exclusively on the Company's behalf, and approximately 25 Company-owned offices.
As a third-party logistics company, the Company has a vast carrier network of asset-based transportation companies, including motor carriers, railroads, airlines and ocean lines in its carrier network.
Radiant’s network brands and associated strategic operating partners have storied legacies embodying decades of experience and service in the transportation and logistics industry and include Airgroup®, Adcom WorldwideTM, Distribution By Air (DBA)TM, Service by Air®, Navegate®, and Centrade Brands well as the Radiant® Brand.In all, It's the Network that Delivers! ®
Dynamic Talent Solutions Private CorporationCebu City
TECHNICAL SERVICE DESK REPRESENTATIVE
QUALIFICATIONS:
• High School or Senior High School graduate
• At least 1 year of Service Desk or IT Help Desk experience
• Healthcare Service Desk experience is preferred
• Experience using a ticketing...
Cebu City
support specialists or help-desk technicians. Excellent customer service and problem-solving skills are essential to this career.
Qualifications/Requirements
• A degree holder in any computer related course
• At least one (1) year working experience...
Dynata Philippines, Inc.Lapu-Lapu, 6 km from Cebu City
troubleshooting and technical assistance.
• Log and track requests using help desk software in order to maintain history and related problem documentation.
• Handle problem recognition, research, isolation, resolution and follow-up, and refer more complex...