Operations Team Leader | Financial Account
Alorica Pasay Full-time
The role
As an Operations Team Leader for the Financial Accounts team at Alorica Teleservices, you will be responsible for supervising a team of call centre representatives, ensuring they provide exceptional customer service to clients in the financial services industry.This is a full-time role based in Pasay City, Metro Manila.
Key responsibilities- Manage and monitor the performance of a team of call centre representatives
- Oversee the day-to-day operations of the Financial Accounts team, ensuring tasks are completed accurately and on time
- Provide coaching, training and feedback to team members to develop their skills and improve performance
- Analyse key performance metrics and identify opportunities for process improvements
- Foster a positive and motivating work environment to drive team engagement and productivity
- Collaborate with other departments to resolve customer issues and ensure a seamless customer experience
- Implement and enforce company policies and procedures
- 3-5 years of experience in a call centre or customer service supervisory role, preferably in the financial services industry
- Strong leadership and people management skills, with the ability to motivate and develop a team
- Excellent communication and interpersonal skills, with the ability to liaise effectively with both team members and clients
- Proficient in problem-solving, decision-making and conflict resolution
- Highly organised with the ability to multitask and meet deadlines
- Thorough understanding of call centre operations and customer service best practices
- Familiarity with financial services regulations and compliance requirements
What we offer
At Alorica, we are committed to providing a supportive and rewarding work environment for our employees. In addition to a competitive salary, we offer a range of benefits including:
- Comprehensive health insurance coverage
- Opportunities for career advancement and skills development
- Flexible working arrangements, including the option to work remotely
- Employee assistance programmes and wellness initiatives
- Discounts on various products and services
If you're passionate about leading a team and delivering exceptional customer service, we'd love to hear from you. Apply now to become an Operations Team Leader at Alorica Teleservices.
AIAMakati, 2 km from Pasay
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