Logistics Coordinator (Homebased)

The Logistics Coordinator is responsible for monitoring and managing in-transit shipments to ensure on-time pickups and deliveries while maintaining proactive communication with carriers, customers, and internal teams. This role plays a critical part in identifying and resolving service issues, documenting shipment activity, and ensuring smooth overnight operations for the day shift transition.

• Monitor all in-transit shipments and ensure accurate load tracking
• Track and trace loads to support on-time pickup and delivery performance
• Follow established workflows, processes, and account-specific procedures aligned with the day shift team
• Proactively identify delays, service failures, risks, and potential disruptions
• Provide timely shipment updates to customers upon request
• Monitor emails in real-time and respond promptly to carrier communications
• Escalate operational issues and concerns to the appropriate internal teams
• Ensure drivers are properly tracking and have received pickup numbers once tracking compliance is confirmed
• Manage customer and carrier expectations during delays or service interruptions
• Maintain accurate load notes, documentation, and prioritize active loads appropriately for handoff to the morning team
• Assist with recovery load processes, including:
• Posting recovery loads
• Pitching loads to carriers
• Vetting carrier qualifications and compliance
• Coordinate with management by submitting carrier information for final review and booking approval

• Previous experience in logistics, transportation, freight coordination, or supply chain operations preferred
• Strong organizational and multitasking skills
• Excellent communication and problem-solving abilities
• Ability to work in a fast-paced, high-volume environment
• Detail-oriented with strong documentation skills
• Proficient in email communication and shipment tracking systems
• Ability to work independently during overnight operations

Additional Information:

• Homebased

M to F, 6am to 3pm