HR Employee Relations Team Lead

placeAngeles scheduleFull-time calendar_month 
Swak BPO Corp. is one of the fastest-growing BPO centers in the Clark Freeport Zone. We pride ourselves on doing great work for our customers with professionalism, enthusiasm, and integrity. Our work environment represents a culture of dedication, stability, and teamwork.

As the business expands, we are seeking to hire an HR Employee Relations Team Lead to join our growing company.

Job Responsibilities:

  • Promote positive employee relations and help maintain a respectful, productive, and inclusive work environment
  • Ensure company practices comply with labor laws, employment regulations, and internal policies
  • Handle employee relations cases, conduct exit interviews, and provide insights for continuous improvement
  • Clearly communicate HR policies and procedures and respond to employee inquiries
  • Lead and oversee onboarding and orientation programs to ensure a smooth employee experience

Job Qualifications:

  • Bachelor's degree in Human Resources, Business Administration, or a related field
  • 2–3 years of hands-on experience in Employee Relations, with demonstrated leadership responsibilities
  • Proven background in conflict resolution, workplace investigations, and disciplinary processes
  • Experience leading or supervising a team
  • Strong understanding of labor laws, employment regulations, and HR best practices
  • High level of discretion and professionalism in handling sensitive and confidential information
  • Excellent problem-solving and decision-making skills with a fair and objective approach
  • Proficient in HRIS platforms and Microsoft Office applications
  • Demonstrated leadership skills, including coaching, mentoring, and team development
Why work with Swak BPO Corp.?
  • Opportunity to work with international teams and companies
  • Opportunity in promotions and salary increases
  • A company that provides HMO; upon reaching your second year with the company, you will get one (1) free dependent at no additional cost
  • Free meals prepared and provided by the company to promote a healthy lifestyle
  • Free shuttle services provided around Angeles City and nearby areas
  • A recreational facility that provides comfort and entertainment for employees to unwind
  • This is going to be an on-site work. Our offices are located in Clark Freeport Zone, Angeles City, Pampanga.
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