HR Employee Relations Team Lead
Angeles Full-time
Swak BPO Corp. is one of the fastest-growing BPO centers in the Clark Freeport Zone. We pride ourselves on doing great work for our customers with professionalism, enthusiasm, and integrity. Our work environment represents a culture of dedication, stability, and teamwork.
As the business expands, we are seeking to hire an HR Employee Relations Team Lead to join our growing company.
Job Responsibilities:
- Promote positive employee relations and help maintain a respectful, productive, and inclusive work environment
- Ensure company practices comply with labor laws, employment regulations, and internal policies
- Handle employee relations cases, conduct exit interviews, and provide insights for continuous improvement
- Clearly communicate HR policies and procedures and respond to employee inquiries
- Lead and oversee onboarding and orientation programs to ensure a smooth employee experience
Job Qualifications:
- Bachelor's degree in Human Resources, Business Administration, or a related field
- 2–3 years of hands-on experience in Employee Relations, with demonstrated leadership responsibilities
- Proven background in conflict resolution, workplace investigations, and disciplinary processes
- Experience leading or supervising a team
- Strong understanding of labor laws, employment regulations, and HR best practices
- High level of discretion and professionalism in handling sensitive and confidential information
- Excellent problem-solving and decision-making skills with a fair and objective approach
- Proficient in HRIS platforms and Microsoft Office applications
- Demonstrated leadership skills, including coaching, mentoring, and team development
- Opportunity to work with international teams and companies
- Opportunity in promotions and salary increases
- A company that provides HMO; upon reaching your second year with the company, you will get one (1) free dependent at no additional cost
- Free meals prepared and provided by the company to promote a healthy lifestyle
- Free shuttle services provided around Angeles City and nearby areas
- A recreational facility that provides comfort and entertainment for employees to unwind
- This is going to be an on-site work. Our offices are located in Clark Freeport Zone, Angeles City, Pampanga.
Tarlac, 38 km from Angeles
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Job Description
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