Sales and Reservation Coordinator

JOB DESCRIPTION/QUALIFICATION

Employment Type: Full-Time

Job Summary:

This is a full-time, onsite role requiring strong attention to detail, organization, and communication skills.

Key Responsibilities:

1. Sales Coordination

• Support preparation of proposals, quotations, and client presentations
• Coordinate client requirements and booking details with internal teams and property partners
• Assist in managing corporate accounts, group bookings, and partnerships
• Track inquiries, bookings, and conversion status

1. Reservations Management

• Handle booking inquiries, reservations, and cancellations in a timely and accurate manner across direct channels and OTA platforms
• Ensure all reservations are properly recorded and updated in the system
• Coordinate with property partners regarding bookings, special requests, and room allocations
• Monitor booking status and ensure proper follow-through until guest check-in

1. Revenue & OTA Support

• Assist in managing room inventory, availability, and rate updates across OTA platforms
• Support implementation of pricing and inventory adjustments as guided by the revenue management team
• Monitor booking trends, occupancy, and OTA performance across managed properties
• Ensure consistency and accuracy of listings and booking details across platforms

1. Client & Partner Coordination

• Serve as a point of contact for clients and property partners for reservation-related concerns
• Ensure timely responses to inquiries and requests
• Maintain good relationships with clients through professional communication

1. Administrative & Reporting

• Maintain accurate records of bookings, client details, and transactions
• Prepare daily and weekly reservations and sales reports
• Assist in documentation and filing related to bookings and client accounts across SMS Hospitality Network and OTAMIGO operations

Qualifications:

• Bachelor’s degree in Hospitality Management, Business Administration, Tourism, or related field
• 1–3 years of experience in reservations, hotel operations, or sales coordination preferred
• Familiarity with hotel booking systems, OTAs, or channel managers is an advantage
• Proficient in Microsoft Office (Excel, Word) and Google Workspace (Docs, Sheets, Gmail, Drive)
• Familiarity with AI tools (e.g., ChatGPT or similar) for tasks such as handling inquiries, drafting responses, organizing booking details, and improving workflow efficiency is an advantage
• Strong attention to detail and organizational skills
• Good communication and customer service skills

Preferred Skills and Experiences:

• Coordination and multitasking
• Attention to detail and accuracy
• Customer service orientation
• Time management
• Problem-solving