Front Office Supervisor (Hotel101 - Fort)
DoubleDragon Corporation Santa Ana Full-time
FRONT OFFICE SUPERVISOR
Responsible for supervising Front Office operations of hotel and providing support to the Duty Manager
Qualifications- Graduate of BS Hotel and Restaurant Management or any related course
- Minimum of 3 years experience as Front Office Associate and 1-year experience in a supervisory role
- Experienced in OPERA system
- Excellent oral communication skills
- Customer-service oriented
- Provide Front Desk Staff with necessary training and support as directed by management
- Resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation
- Supervise and monitor activities of all Front Desk staff and Concierge making sure they adhere to the Hotel's standards of excellence and to the Hotel's policies and procedures outlined in the employee handbook
- Strictly monitors the grooming of Front Desk staff and Concierge at all times
- Be able to work various shifts, weekends, and holidays; be flexible with scheduling and assisting Front Desk staff and Concierge with scheduling conflicts whenever possible; be on time for scheduled Shifts
- Greet, check-in, and check out guests; handle walk-ins, stay-overs, and room changes
Apply Now!
DoubleDragon CorporationSanta Ana
QUALIFICATIONS:
• Candidate must be a graduate of Hospitality Management or any related course
• Preferrably, but not necessary, has hotel-related work experience
• Candidate must be computer literate or knowledgeable in working with Microsoft...
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