Application Support Specialist L2 (SQL expert)

apartmentPrivate Advertiser placeTarlac scheduleFull-time calendar_month4/21/26

The Role:

Leading Australian SaaS provider for the Healthcare Industry
Cloud/SaaS platform support
Excellent potential for growth and development
Full time position based in Sydney CBD

Working closely with development and support team you will be provide practitioners and their staffs with support and training which ultimately to help them better manage their patient relationships and business operations. You will also work proactively as a collaboratively team member to ensure we create a positive and effective experience to others.

Responsibilities:

Manage complex data conversions from multiple legacy systems into cloud MSSQL databases
Supporting customers with troubleshoot of technically complex issues
Log, monitor and manage customers’ incidents, requests and tasks to ensure that Service Level Agreement targets are met
Determine the nature of incidents, requests and tasks, and delegate, prioritise and allocate to the relevant support team if unable to resolve
Provide 'Incident Ownership' from point of logging to resolution
Providing support for software installation and configuration
Diagnose, document and communicate complex product bugs and feature requests

Requirements:

3+ years of experience working in a Technical Support environment and application support
Good knowledge of SQL and ability to write SQL queries to troubleshoot and manipulate data.
Good communication and customer service skills along with a strong work ethic and a high attention to detail
Knowledge of multiple operating systems & web browsers, including Windows, Mac, Chrome Firefox, Safari
Good knowledge of SQL procedures to support data ingestion, improving data quality and consistency

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