IT Support & Systems Administrator L2 | Work from Home

We’re Hiring: IT Support & Systems Administrator L2!

Looking for a role that fosters collaboration, creativity and career growth in a vibrant office environment? We got you covered!

Attach this together with your updated CV to become a priority applicant!

Schedule: Morning Shift

Job Description:

infrastructure and administer our Microsoft Cloud Environment.

Key Responsibilities:

• Provide Level 1–2 technical support to internal users across hardware, software, and applications
• Troubleshoot issues related to desktops, laptops, mobile devices, printers, and peripherals
• Manage IT service requests and incidents through a ticketing system
• Support onboarding and offboarding of staff (user accounts, devices, access permissions)

• Administer Microsoft Entra ID (Azure AD), including user access, groups, MFA, and security policies
• Manage and support Microsoft 365 services including SharePoint, Teams, OneDrive, and Exchange
• Assist with device management and security (Intune / endpoint management if applicable)
• Help maintain data governance, permissions, and best practices across Microsoft platforms

• Assist with the management and support of the company network using Cisco Meraki
• Monitor network performance and troubleshoot connectivity issues
• Support switches, firewalls, wireless networks, and VLAN configurations
• Work with vendors and service providers when required
• Investigate and resolve network-related security events or anomalies
• Apply best-practice firewall, wireless, and network security configurations

• Enforce IT policies and standards
• Monitor, respond to, and investigate security alerts across Microsoft and network environments
• Resolve security incidents and vulnerabilities in a timely and structured manner
• Assist with identity, access, and conditional access controls (MFA, least-privilege access)
• Apply security patches, updates, and configuration changes across systems and devices
• Support ongoing compliance with IT security, privacy, and data protection requirements
• Escalate security risks or incidents where required and assist with remediation activities

• Maintain clear IT documentation, procedures, and asset registers
• Identify opportunities to improve systems, processes, and automation
• Assist with IT projects such as system upgrades, migrations, or new deployments

Qualification and requirements:

1. Previous experience in an IT support or systems administration role
2. Strong knowledge of Microsoft 365 and Entra ID
3. Experience supporting Windows and/or macOS environments
4. Understanding of networking fundamentals (TCP/IP, DNS, DHCP, VLANs)
5. Hands-on experience with Cisco Meraki (or similar network platforms)
6. Strong troubleshooting and problem-solving skills
7. Articulate communication skills & a customer-focused mindset
8. Experience with Intuneor other endpoint management tools
9. Exposure to cybersecurity best practices
10. Experience in a multi-site or cloud-first environment
11. IT Certifications (Microsoft, Cisco, ITIL, etc)

Non-negotiable skills & requirements:

• Minimum of 1-2 years experience in Managed IT

Perks & Benefits (Work From Home):

• Comprehensive health and life insurance on your 16th day of employment, covering 1 free dependent on the 16th day of employment
• Flexible leave credits which may be used for vacation, emergency and sick leaves
• Quarterly perks boxes for WFH staff, offering groceries and snacks to keep you fueled Superb and exciting Mid-Year Parties – with items to give away and cash prizes!
• Endless opportunities for career advancement
• Annual Performance Review with Salary Increase
• We set you up for success with a company-provided PC/Laptop and fiber internet connection
• Tech-on-wheels Support
• Participate and join our CS Social Clubs and Special Interest Groups to connect with colleagues
• International career growth and connections
• Unlimited cash incentives for hired referrals
• Mental Wellness Employee Assistance program through Lifeworks
• In-house psychiatrist available to support employees' well-being
• Become part of the Employee Share Units program
• Cloudstaff Dream Points - To be used for bidding useful items like appliances, kitchenettes etc.

Established in 2005, Cloudstaff is a leading outsourcing company that empowers businesses to thrive through smarter talent solutions. We're passionate about creating a work environment that fosters your professional growth and overall well-being.

• Award-winning Culture: We're committed to building the #1 Workplace Everywhere, with a proven track record of staff engagement initiatives and industry recognition
• Invest in You: We support your development through comprehensive training programs, mentoring and opportunities for career advancement
• Thrive as an Individual: We offer a strong work-life balance with flexible schedules, meaningful perks and a collaborative team environment.

**To become a priority applicant, please share a 1-2 minute video introduction detailing you experience in this specific role. You can upload your video to the CSJobs platforms. Please use a clean, distraction-free background and speak clearly and articulately.**