Program Support Coordinator
Program Support Coordinator | Hybrid in IT Park
About the Role
The Program Support Coordinator plays a key role in supporting the day-to-day operations of a contingent workforce program. Partnering closely with Program Operations, HR, and client stakeholders, this position ensures a seamless candidate and client experience through effective interview coordination, VMS management, and equipment return processes.
This role is ideal for someone who thrives in a fast-paced environment, communicates with confidence, and takes ownership to drive timely, high-quality outcomes.
About Tailored Management:We are NOT a BPO company – we are a US-based recruiting company with global reach. This position is a “captive” role, internal to Tailored Management (not direct with a client). With teams across the United States, Costa Rica, and the Philippines, Tailored Management is built on collaboration, accountability, and continuous improvement.
Our culture values ownership, curiosity, and thoughtful problem-solving—and we empower our teams to make client-centric decisions that create real impact every day. Apply today, and see what sets Tailored Management apart!
What You’ll DoInterview Coordination & Candidate Experience
- Coordinate interviews for assigned clients, ensuring a smooth and timely process
- Prepare and distribute accurate interview confirmations to candidates
- Maintain up-to-date candidate records in ATS
- Communicate interview updates, feedback, and issues to internal teams and clients
- Escalate delays or non-responsive candidates proactively
- Review and take action on VMS notifications with urgency and accuracy
- Provide regular updates on candidate pipelines and interview progress
- Respond promptly to internal inquiries regarding candidate status
- Ensure consistent follow-up with stakeholders to drive outcomes
- Partner with Program Operations and HR to manage equipment return processes for contingent workers
- Communicate clearly and assertively with employees to ensure timely returns
- Track all activity in ATS and internal trackers with high accuracy
- Follow up on outstanding returns and escalate risks as needed
- Monitor trends to help reduce financial loss and improve processes
Qualifications
- Bachelor’s degree in Business Administration, Communications, or related field
- 2+ years of experience in high-volume administrative, client service, or account support roles
- Strong communication skills (written and verbal) with a professional, confident approach
- Highly organized with exceptional attention to detail
- Proactive, solutions-oriented mindset with strong ownership and follow-through
- Ability to manage multiple priorities in a fast-paced environment
- Comfortable addressing issues directly and driving timely resolution
- Hybrid schedule: in-office Tuesday–Thursday
- Professional office setting with standard office equipment