Virtual staff - Appointment setter and admin tasks

placePhilippines scheduleFull-time calendar_month8/19/25

Location: Remote (Supporting Melbourne, Australia Office)

Employment Type: Full-Time

About the Role

We are seeking a highly motivated and organised Virtual Staff Member to join our team as an Appointment Setter & Administrative Assistant. This role is crucial in ensuring smooth operations, maintaining excellent client relationships, and supporting the Melbourne-based team with day-to-day tasks.

You will be responsible for managing appointments, handling administrative duties, and providing virtual support to both staff and clients. This is a remote role, but you will collaborate closely with our team in Melbourne.

Key Responsibilities

Appointment Setting & Scheduling
Manage calendars, book client appointments, and confirm schedules.
Follow up with leads and clients to secure meetings.
Send reminders and coordinate rescheduling when required.
Client Communication
Handle inbound/outbound calls and emails in a professional manner.
Provide excellent customer service by addressing client queries promptly.
Maintain a positive and supportive communication style.
Administrative Support
Data entry, document preparation, and record-keeping.
Prepare reports and update CRM systems with accurate information.
Assist with invoice tracking and basic finance admin.
General Virtual Assistance
Support team members with ad hoc admin tasks.
Research and prepare information as needed.
Ensure smooth communication flow between clients and staff.

Skills & Qualifications

Previous experience as an appointment setter, VA, or admin assistant (preferred).
Excellent communication skills (written and verbal).
Strong organisational skills and attention to detail.
Proficient in using tools like Google Workspace / MS Office, Zoom, and CRM systems.
Ability to manage time effectively and work independently.
Customer service mindset with professionalism and empathy.

Work Hours & Requirements

Ability to align with Melbourne, Australia time zone (AEST/AEDT).
Availability during business hours with some flexibility.
Stable internet connection and home office setup.

What We Offer

Flexible remote working arrangement.
Supportive team environment with growth opportunities.
Training and onboarding provided.
Competitive hourly rate / salary package (negotiable based on experience).

✅ How to Apply

Please send your CV and a brief cover letter highlighting your experience as a virtual assistant or appointment setter, and why you’d be a great fit for this role.

Appointment Setter
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Admin Support
Appointment Setter
Admin Tasks
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