IT End User Computing Engineer (Curve, BGC) - Taguig

Main Activities and Responsibilities:

• Fully onsite duty.
• Ensure the availability and productivity of computing the devices on every seat used by the business
• Ensure the safekeeping of IT assets and its management
• Be part of the primary service relationship interface between key site leaders and IT for service related activities.
• Participate on the plan and execute on the service management framework through service review meetings, service improvement and strategy plans and relationship health checks
• Foster open communications between site stakeholders, establish relationships and clear understanding of business requirements
• Be an effective point of escalation for site key leaders and stakeholders, as required, to manage and resolve IT services issues.
• Review the ongoing IT delivery and assurance activities and provide periodic reports
• Participate on Monthly business reviews and meetings
• Drive appropriate initiatives and improvement plans to achieve increased customer satisfaction
• Own and drive to completion issues on improvement and implement action plans as required
• Foster a culture of communication and continuous improvement of IT service, tools, technologies, standards and overall performance of the operation.

Core Competencies:

• Strategic Involvement
• Business Acumen
• Ability to work and coordinate with cross-functional teams
• Increased Autonomy
• Ownership of Outcomes
• Innovation and Continuous Improvement
• Decision-Making Authority

Key Skills and Capabilities:

• Ability to lead multiple IT teams to meet or exceed business expectations
• Quality Focus and Attention to Detail
• Strong organizational and time management skills, with the ability to prioritize and manage multiple tasks effectively.
• Analytical mindset with the ability to analyze performance metrics and make data-driven decisions
• Collaborative mindset and the ability to work effectively with cross-functional teams
• Continuous learning mindset, staying updated with industry trends, ITIL framework updates, and best practices.
• Experience with enterprise desktop end to end management

Qualifications and Typical Experience:

• Bachelor’s degree in Information Technology / Computer Studies / Engineering or similar
• ITIL Certification (Desirable but not required)

P.S: It's a rotational shift