Senior Process Documentation Specialist

Who we are

Join a global team focused on meaningful healthcare impact.

Job Summary

Operating within a GBS environment, this role supports cross-functional collaboration, operational excellence and consistent service delivery outcomes.

• Analyze and document current-state workflows, activities, controls and dependencies
• Collaborate with stakeholders and subject matter experts to capture process inputs, outputs and operational requirements
• Identify inefficiencies, risks and opportunities for process standardization and improvement
• Support development of future-state process designs including workflows, roles and service delivery models
• Apply global process taxonomy, naming conventions and enterprise frameworks to ensure consistency
• Develop and maintain standard operating procedures, work instructions and job aids aligned to approved designs
• Create and update training materials and knowledge assets to support onboarding and transition to GBS operations
• Document process controls, risk considerations and compliance requirements to support governance and audit readiness
• Ensure accuracy, completeness and quality of all documentation prior to process transition
• Manage document repositories, version control and organization of knowledge materials
• Partner with design, build and transition teams to ensure readiness and execution alignment
• Identify documentation gaps or inconsistencies and escalate for resolution

What you need

• 4–8 years of experience in process analysis, operations, transformation, documentation or shared services environments required
• Experience in process mapping, workflow documentation or business process analysis required
• Experience developing standard operating procedures and training materials required
• Experience supporting process improvement or transformation initiatives required
• Experience in global business services, business process outsourcing or global capability center environments preferred

• Bachelor’s degree in Business, Operations, Engineering, Communications or related field required
• Master’s degree preferred

• Lean Six Sigma Yellow Belt or Green Belt preferred
• Business Process Management certification preferred
• Instructional Design or Training Certification preferred

• Process analysis, reengineering and documentation expertise
• Knowledge of Lean and Six Sigma methodologies
• Root cause analysis and structured problem-solving methods such as DMAIC, PDCA or 8D
• Process mapping tools such as Microsoft Visio or BPMN platforms
• Project management and facilitation skills
• Data-driven decision-making and performance tracking
• Instructional design and knowledge management practices
• Understanding of process governance, standardization and controls
• Strong analytical thinking and attention to detail
• Effective communication, presentation and stakeholder engagement skills
• Ability to collaborate in cross-functional and matrixed environments
• Continuous improvement mindset and adaptability

• Comprehensive HMO medical coverage, retirement plan and group life and accident insurance
• One-time Work From Home allowance, connectivity allowance and wellness allowance
• Paid vacation and sick leave
• Government-mandated benefits: SSS, PhilHealth and Pag-IBIG contributions
• Flexible working model based on role and business need
• Mission-driven culture events, outreach and service opportunities
• Learning and development programs, mentorship and career growth pathways
• Collaborative office spaces and engagement activities

Benefits may vary based on employment terms and role.