Senior Business Transformation Specialist

Who we are

Join a global team focused on meaningful healthcare impact.

Job Summary

The Senior Business Transformation Specialist is responsible for executing Lean-driven transformation initiatives and delivering measurable process improvements that enhance efficiency, quality and reliability.

Operating within a Global Business Services environment, this role supports cross-functional collaboration, operational excellence and service delivery outcomes by contributing to the continuous improvement pipeline and enabling sustainable business transformation.

• Execute continuous improvement initiatives aligned to the transformation pipeline, tracking actions and reporting progress and results
• Support Kaizen events, workshops and rapid improvement activities through analysis, facilitation support and documentation
• Apply Lean and structured problem-solving methodologies to identify waste, improve process flow and enhance process capability
• Conduct process assessments, time studies and value stream mapping to identify opportunities for improvement
• Perform data analysis to generate insights and support decision-making for transformation initiatives
• Develop and maintain standard work, process documentation and process maps to ensure consistency and scalability
• Support implementation of redesigned workflows and digital or automation solutions in collaboration with transformation leads and solution architects
• Monitor key performance indicators and track benefits, contributing to dashboards and performance reports
• Collaborate with cross-functional teams including data and analytics, automation and training to ensure improvements are data-driven and sustainable
• Promote a continuous improvement mindset by sharing best practices, insights and lessons learned
• Ensure compliance with organizational policies, data privacy standards and operational excellence frameworks

What you’ll bring

• 5+ years of experience in business transformation, continuous improvement or operational excellence required
• Experience working in shared services, global capability centers or multinational organizations required
• Proven track record of delivering measurable outcomes using Lean or process improvement methodologies required
• Knowledge of data analysis, reporting and performance metrics required
• Exposure to digital transformation or automation initiatives preferred

• Bachelor’s degree in Industrial Engineering, Business Administration, Operations Management or related field required
• Master’s degree in Business Administration, Industrial Engineering or related field preferred

• Lean Six Sigma Green Belt – International Association for Six Sigma Certification or equivalent required
• Lean Six Sigma Black Belt – International Association for Six Sigma Certification or equivalent required
• Project Management Professional (PMP) – Project Management Institute preferred

• Lean and Six Sigma methodologies
• Process analysis and reengineering
• Structured problem solving such as DMAIC, PDCA and 8D
• Project execution and facilitation
• Data-driven analysis and reporting
• Design thinking and innovation methods
• Stakeholder engagement and change support
• Cross-functional collaboration
• Strong analytical and critical thinking
• Communication and presentation skills
• Continuous improvement mindset

• Comprehensive HMO medical coverage, retirement plan and group life and accident insurance
• One-time Work From Home allowance, connectivity allowance and wellness allowance
• Paid vacation and sick leave
• Government-mandated benefits: SSS, PhilHealth and Pag-IBIG contributions
• Flexible working model based on role and business need
• Mission-driven culture events, outreach and service opportunities
• Learning and development programs, mentorship and career growth pathways
• Collaborative office spaces and engagement activities

Benefits may vary based on employment terms and role.