Technical Chat Support (Non -Voice)
Talent Outsourcing Channel Solutions Makati Full-time
As a Technical Chat Support agent, you will play a vital role in providing high-quality customer service and technical support to our clients through text-based chat interactions. In this full-time position based in Makati City, Metro Manila, you will be responsible for troubleshooting and resolving a variety of customer queries and issues in a timely and efficient manner.
What you'll be doing- Providing technical support and resolution to customer inquiries via chat
- Accurately documenting all customer interactions and following up on open issues
- Identifying trends and patterns in customer issues and escalating them to the appropriate teams
- Maintaining a positive and professional demeanour when interacting with customers
- Actively participating in team meetings and training sessions to continuously improve your skills
- Adhering to all company policies, procedures and service level agreements
- Strong communication and interpersonal skills, with the ability to explain complex technical concepts in a clear and concise manner
- Excellent written English skills and the ability to type accurately and efficiently
- Proficient in using various software applications and troubleshooting tools
- A problem-solving mindset and the ability to remain calm and composed under pressure
- A team player attitude and a genuine passion for providing exceptional customer service
What we offer
At Talent Outsourcing Channel Solutions, we are committed to providing a supportive and rewarding work environment for our employees. In addition to a competitive salary, you will enjoy a range of benefits, including:
- Comprehensive medical and dental insurance coverage
- Opportunities for career development and progression
- Flexible work arrangements and a focus on work-life balance
- A vibrant and inclusive company culture with team-building activities
- Discounts on products and services from our partner companies
Apply now to join our growing team and take the first step towards a rewarding career in technical chat support.
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