[ref. m9683004] Service Desk Specialist
YONDU INC. Mandaluyong
Receiving, logging, and managing calls via telephone and email.
- Provides first-level support to queries and issues using the knowledge base in accordance with incident management and request fulfillment process.
- Logs all tickets/service requests thru Ticketing System and ensure that all are escalated to appropriate departments.
- Ensures that service incidents are acknowledged, escalated, and resolved according to Service Level Agreement (SLA).
- Takes ownership of user problems and follows up the status of problems on behalf of the user and communicates progress in a timely manner.
- Prepares reports and assure that information is readily available.
- Other job-related activities that may be assigned from time to time.
- Education – Bachelors Degree in Computer Science or Bachelor’s Degree in IT, Computer Science or equivalent
- Related Work Experience – At least 1-year experience in a technical helpdesk role
- Knowledge – Knowledgeable in the following:
- Basic system and network configuration
- Familiarity with the ticketing system.
- Knowledgeable in basic SQL and Unix commands.
- Skills:
- Sound problem resolution, judgment, and decision-making.
- Above average communication skills and telephone manner
- Excellent customer service
- Strong interpersonal and organizational skills
- Able to work independently and in a team environment
- Must be adept to work in a fast-paced environment with tight SLAs
OricaPasig, 5 km from Mandaluyong
innovation and reimagining the way we work.
About the role
The Operator - Service Desk supports administration of incidents or service requests.
What you will be doing
Key Accountabilities Delivers first line support within designated geographic zones...
Netrix GlobalPhilippines
This a Full Remote job, the offer is available from: Philippines
About The Opportunity
This Service Desk Analyst position is a Remote Manila, Philippines based role.
At Netrix Global, the Service Desk Analyst will provide timely and accurate...
Allied Fusion Services, Inc.Taguig, 8 km from Mandaluyong
ALLIED FUSION SERVICES, INC.
Is currently looking for:
URGENT HIRING!! L2 SERVICE DESK TECHNICIAN | SALARY
UP TO ₱55,000
Work Setup: Onsite | Taguig, Metro Manila
Enjoy the following benefits:
• Signing Bonus: ₱14,000
• Welcome Bonus: ₱10,000...