Administrator - IT Service Desk (Spanish and/or Portuguese Speaker)
At Orica, it’s the power of our people that leads change and shapes our futures. Every day, all around the world, our people help mobilise vital resources essential to progress. Established in 1874, we have grown to become the world leader in mining and civil blasting with a diverse of team of more than 13,000 across the world.
It’s an exciting time to join us – we are shaping the future of mining through digital and automated technologies, embracing new ways of thinking, pioneering innovation and reimagining the way we work.
About the role
The Operator - Service Desk supports administration of incidents or service requests.
What you will be doing
Key Accountabilities Delivers first line support within designated geographic zones Provides high-quality, technical support to Orica's end users and ensure the effective and timely resolution of customer support needs Registers customer queries and deliver effective and timely resolution of service requests/incidents Performs customer support activities as directed by the Lead '“ IT Service Desk Proactively maintains outstanding calls for all queues Handles ad-hoc requests for service status or one-time information retrieval Administers service reporting tools, assemble and produce service reports, and manage service reporting distribution lists Identifies and records major incidents / problems for escalation to the Lead '“ IT Service Desk Maintains accurate and complete records of resolution activities for future traceability and analysis Applies consistent customer and service support standards and processes as outlined in the service desk procedures, and in adherence to Service Level Agreements (SLAs) Follows procedures and policies to ensure that high quality service is delivered to customers Reviews output data from Lead '“ IT Service Desk to track progress against service desk procedures and SLAs Demonstrates a high level of customer focus with due care and attention to customer priority issues and appropriate levels of customer communications Contributes to the development and updates to the knowledge base to ensure accuracy and currency of information (knowledge articles) Collaborates effectively to ensure team goals are achieved
Generally up to 2 years experience.
Role dependent - technical &/or functional business system applications required for tasks (e.g. SAP, SF, Concur, analytics/visualisation tools, engineering software, etc.)
Sphere of influence:- Task level SME
Role specific technical / legistlative / SHES certification may be required
- Demonstrates courage, resilience and flexibility
- Strong reputation for integrity, ethics, personal values and solid character
- Solid interpersonal and communication skills
- Self-aware and open to feedback
- Ability to work with minimal supervision
- Productive without compromising quality
- Highly reliable and motivated to excel
As part of a truly global company, you will have the ability to grow and learn in a diverse, collaborative culture. We foster relationships and learning through connected global and local teams, promote flexible and diverse career paths and support the development of your knowledge and skills.
You will be paid a competitive salary, learn from talented individuals across multiple disciplines and be able to thrive in a safe workplace within a collaborative culture. Ignite your career at a place where your distinct potential can find its home.
Orica promotes and fosters a culture of inclusion and Equal Opportunity Employment everywhere we operate. We treat our people and applicants with fairness, dignity, and respect, getting the best of everyone’s contributions. All qualified applicants will receive consideration for employment without regard to race, religion, sexual orientation, gender perception or identity, nationality, age, military or veteran, marital or disability status.