Technical Support Representative 1 (Spanish Speaker)

• A role that offers a breadth of learning opportunities
• Attractive Salary & Benefits
• Opportunity within a company with a solid track record of performance

The Job

Summary of This Role

Maintains an accurate and complete record of all inquiries and problems handled. Operates a personal computer, mainframe, software packages and front end programs related to the client.

• Resolves client and/or merchant technical support issues relating to point of service (POS) products, including, but not limited to, dial-up card swipe terminals, and provides standardized responses by utilizing established documentation and processes. Enters required data into databases while resolving customer issues and achieving established goals and objectives for quality and productivity measures.
• Begins to build base knowledge of POS products, policies, customer service procedures, and an understanding of compliance and association guidelines through ongoing training and referring to online manuals as required.

The Profile

• High School Diploma or Equivalent
• At least 1 year of experience in a technical support role within a contact center or BPO environment, supporting hardware and software troubleshooting
• Working knowledge of operating systems and standard troubleshooting procedures
• Comfortable using CRM or ticketing platforms to log and resolve issues
• Strong English and Spanish communication skills
• both verbal and written
• with the ability to explain issues clearly to non-technical users
• Excellent customer service skills, with the ability to remain professional and composed under pressure
• Must be willing to support clients across multiple channels, including phone calls and emails
• Willing to work onsite at Vertis North, Quezon City
• Amenable to shifting schedules, including weekends and holidays

The Employer

Our client empowers simple, fast, secure payments for everyone. And to do that, our client built a complete, worldwide commerce ecosystem that delivers software and services at scale to millions of companies around the world—from ambitious startups to global enterprises.