Internal Compliance Auditor
IntouchCX Cebu City Full-time
About IntouchCX
IntouchCX is a global leader in digital customer experience management, back office processing, trust & safety solutions, and AI services. For over 25 years, we’ve scaled with soul, building trusted long-term partnerships and empowering our people to drive positive change.
About the Job
The Compliance Analyst plays a critical role evaluating, reviewing and mitigating risks and ensuring organizational practices are in-line with client contractual requirements, external regulations, as well as internal policies and procedures.
As Compliance Analyst, You Will…- Be responsible for reviewing regulation and legislation changes affecting the company and partnering with operational stakeholders to develop mitigation strategies (i.e GDPR, TCPA etc.)
- Identify, evaluate, and develop plans for mitigation on necessary compliance requirements
- Be responsible for completing audits and monitoring adherence as required on both internal and external policies and legislation in a timely manner
- Work with multiple departments globally to identify, assess and mitigate operational risks as business needs change
- Provide insight and recommendations for process improvements that are identified during compliance reviews
- Prepare reports by collecting, analyzing, and summarizing information
- Assist external auditors with required documentation as needed
- Research regulations across various geographies, ensuring organization is apprised, and up-to-date on potential risks, and compliance
- Ensure other departments are kept informed of changing legislative requirements that affect operations and/or risk identification
- Maintain professional and technical knowledge by attending educational workshops and establishing personal networks
- Provide support for other compliance projects as needed
- 3 years experience in an audit or compliance function
- Strong communication skills to effectively interact with diverse groups of people
- Advanced written abilities in order to write required reports
- Strong analytical, critical thinking and problem solving skills
- Ability to research and source information for review
- Superior attention to detail
- Excellent time and project management skills
- Ability to work in a fast paced and time sensitive environment
- Adaptable to change and innovation
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