Customer service assistant
Makati
Job Description
Posted on 11 May 2026
Our Ka-Eastern Retention and Recovery Analyst play a critical role in improving client retention and overall customer satisfaction.The role is responsible for addressing client concerns identified through surveys and other feedback channels, proactively managing accounts with high churn risk, and implementing effective recovery strategies to minimize service disconnections.
The ideal candidate is a strong communicator with solid business acumen, a data-driven approach to decision-making, and the ability to collaborate effectively with internal teams to deliver excellent customer outcomes
Qualifications/Requirements- Bachelor’s degree holder
- Experience in customer service within the telecom industry
- Strong organizational, interpersonal, and communication skills
- Excellent time management skills with the ability to multitask in a fast-paced environment
- Strong understanding of clients’ business needs and customer lifecycle management
- Demonstrated business acumen and problem-solving capabilities
- Proficiency in data analytics, insight generation, and interpretation of statistical data
- Advanced knowledge of relevant software and analytical tools
- Strong negotiation skills with the ability to handle objections professionally
- Familiarity with quality management tools, concepts, and methodologies
- Results-driven mindset with strong follow-through and accountability
Work location
CITY OF MAKATI, NCR, FOURTH DISTRICT
Remarks
No additional remarks
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Work Setup
Must be able to report daily to our Quezon City...
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Job Description
Posted on 11 May 2026
Key Responsibilities
• Supervise the daily operations of the customer care team and drive performance.
• Review and improve current workflows to make them clearer and more efficient.
• Manage the CRM...