HR - Employee Relations (Onsite)

ABOUT US:

Business Class is a global travel product company based in the United States. We specialize in the business and premium class air tickets, offering the best prices and service for your flights.

Our strength lies entirely in our people. We are seeking a dynamic HR Employee Relations to champion our workplace culture and elevate our entire employee relations ecosystem. In this role, you will lead conflict resolution, performance management, compliance, and engagement initiatives, while supporting talent retention and organizational growth.

As a vital strategic partner to our HR team, you will help cultivate a high-performing, compliant, and people-first culture designed to drive long-term business success and maintain harmony across the workforce.

Core Mandate & Objectives:

• Strategic Alignment: Collaborate with leadership to synchronize employee relations strategies with business priorities, ensuring a stable and motivated workforce.
• Culture & Relations: Foster a fair, inclusive, and highly engaging workplace while championing compliant and proactive employee relations practices.
• Compliance & Advocacy: Serve as the subject matter expert on labor laws, internal governance, and disciplinary frameworks, acting as a balanced advocate for both the company and its people.
• Performance & Retention: Partner with managers to guide performance improvement plans, mediation, and retention initiatives that mitigate turnover.
• Operational Excellence: Modernize ER workflows using data analytics to track workplace trends and sentiment, while leading and mentoring a high-achieving HR team.

Key Responsibilities:

• Strategic ER & Advisory: Act as the primary advisor to management on complex employee relations issues, policy interpretation, and workplace dispute resolution.
• Conflict Resolution & Mediation: Lead independent investigations into employee grievances, behavioral issues, or policy violations, ensuring fair and well-documented outcomes.
• Performance Management Support: Oversee the disciplinary action process and guide leadership on executing fair, constructive Performance Improvement Plans (PIPs).
• Legal Compliance & Labor Governance: Ensure strict alignment with labor laws, manage risks associated with employment termination, and protect the organization from labor disputes.
• Employee Engagement & Sentiment Tracking: Design initiatives that boost morale, and utilize HRIS data/analytics to identify and address systemic workplace issues.
• Policy Development: Review, update, and implement company handbooks and HR policies to foster an equitable workplace.
• Cross-Functional Collaboration: Partner with Talent Acquisition, Training, and Total Rewards to ensure a seamless, supportive lifecycle for all employees.
• Stakeholder Engagement & Ad-Hoc tasks.

Required Skills and Qualifications:

• Education: Bachelor’s degree in Human Resources, Psychology, Business Administration, or any related discipline.
• Experience: At least 3 years of experience specializing in Employee Relations / HR Generalist within a fast-paced, goal-driven environment (e.g., BPO, call/contact centers, or shared services).
• Industry Knowledge: Deep understanding of the corporate sector, labor standards, and high-volume workforce dynamics.
• Technical Proficiency: Advanced skills in productivity software and HRIS platforms; experience using data to track ER case management and turnover metrics.
• ER Expertise: Proven track record of handling complex investigations, grievances, and disciplinary processes with high confidentiality and objectivity.
• Soft Skills: Exceptional active listening, conflict mediation, communication, and executive decision-making capabilities.
• Flexibility: Willingness to travel as needed.
• Availability: Ready to onboard immediately (Can start ASAP).

Perks and Benefits:

• Competitive HMO / Health Insurance and Leave Policies
• Opportunities for salary increases and career advancement
• Flexible scheduling elements (optional)
• Engaging company culture and team events
• Complimentary on-site parking