Customer Service Associate (Bytedance) Non-Voice Account

Customer Service Associate

We are looking for customer-focused and detail-oriented individuals to join our team as Chat Support Representatives. If you have experience in customer service and enjoy assisting customers through online communication, this is a great opportunity to grow your career in a dynamic environment.

Basic Qualifications:

• Must be a College Graduate / Associate / Vocational (2-year course) Graduate
• With at least 6 months customer-facing or BPO experience
• Good written and verbal communication skills
• Customer-oriented mindset with strong problem-solving abilities
• Willing to work onsite and on a shifting schedule

Job Responsibilities:

• Respond to customer inquiries through chat and messaging platforms
• Assist customers with concerns, account inquiries, and basic troubleshooting
• Provide accurate, clear, and professional responses
• Ensure a positive customer experience in every interaction
• Document customer concerns and resolutions in the system
• Follow company policies, processes, and quality standards

What We Offer:

• Competitive salary package
• Paid training for successful applicants
• HMO + Life Insurance coverage
• Career growth and promotion opportunities
• Friendly and supportive team environment
• Opportunities to enhance your communication and customer service skills