Customer Service Associate – 90% Non-Voice | Hiring Now
STACKph Taguig Full-time
About the role
GDV BUSINESS SERVICES CO.' is seeking a talented Customer Service Associate to join our dynamic team in Taguig City, Metro Manila. As a full-time Customer Service Associate, you will play a crucial role in delivering exceptional customer experiences through primarily non-voice channels such as email, chat, and social media.
What you'll be doing- Respond promptly and professionally to customer inquiries and concerns through various digital communication channels
- Provide accurate and detailed information to customers, accurately documenting all interactions
- Identify opportunities to enhance the customer experience and suggest improvements to processes and procedures
- Collaborate with cross-functional teams to ensure seamless resolution of customer issues
- Maintain a positive, empathetic, and solution-oriented attitude at all times
- Adhere to all company policies, standards, and compliance requirements
- Minimum 1 year of experience in a customer service or call centre role
- Excellent communication and interpersonal skills, with the ability to effectively collaborate with team members
- Strong problem-solving and critical thinking skills to handle complex customer inquiries
- Proficient in using digital communication tools and platforms
- Passionate about delivering outstanding customer experiences
- A team player with a positive, proactive, and adaptable attitude
- Competitive salary and attractive benefits package
- Opportunities for career advancement and professional development
- A collaborative and supportive work environment
- Work-life balance initiatives, including flexible work arrangements
- Comprehensive health and wellness programs
About us
GDV BUSINESS SERVICES CO.' is a leading provider of innovative business solutions. With a strong focus on customer satisfaction, we are committed to delivering exceptional service and driving business success for our clients. Join our talented team and be a part of our continued growth and expansion.
Apply now and take the first step towards an exciting career with GDV BUSINESS SERVICES CO.!
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