Compliance Coordinator & Administrative Assistant | Onsite

Keeping Care Compliant, One Report at a Time

Support a mission-driven healthcare team by coordinating compliance efforts and streamlining operations that make a difference. Here's your opportunity to build a global career in healthcare administration without leaving the Philippines. This international role offers the chance to make your mark in the care industry, ensuring top-notch compliance and seamless coordination that help create lasting impact-all while staying rooted in your home country.

Job Description

As a Compliance Coordinator & Administrative Assistant, you'll support franchise compliance with care standards, coordinate task tracking, conduct audits, and provide essential administrative support to ensure quality service and operational excellence.

Job Overview

Work setup: Onsite, Makati

• Day 1 HMO coverage with free dependent
• Competitive Salary Package
• Prime office location in Makati (Easy access to MRT stations, restaurants, and banks)
• Mid shift schedule
• Fixed weekends off
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses
• (Want to know more? Visit https://bit.ly/EmaptaTrainingCalendar)
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

• 3-5 years of experience in an administrative, compliance, or coordination role
• Prior experience in healthcare, home care, or medical administration preferred
• Experience in data analysis and data entry
• Analytical capabilities, with the ability to understand and interpret data effectively
• Experience using care management systems like Birdie, People Planner, and DNA (training provided)
• Detail-oriented with strong organizational skills
• Excellent written and verbal English communication skills
• Understanding of care delivery standards and legislation to flag non-compliance
• Familiarity with medication regulations (training provided)
• Proficiency in Microsoft Office and virtual platforms; quick to learn new systems
• Highly resilient, positive, and professional in high-pressure environments
• Strong organization and prioritization skills with accuracy under pressure
• Team player with excellent interpersonal and rapport-building skills
• Sharp attention to detail and ability to manage multiple tasks
• Logical, analytical thinker who works independently and meets deadlines
• Experience with Power BI is a plus (not required)
• Knowledge or experience in medical or care delivery settings is a bonus

• Maintain an ongoing and focused review on our compliance status with respect to the Franchise Standards, including CQC regulations.
• Bring to the attention of management any areas of non-compliance in a timely manner.
• Ensure that any areas of non-compliance have an action plan to make them compliant.
• Provide ongoing administrative support, acting as a compliance coordinator and personal assistant to ensure task tracking and timely execution of critical office functions.
• Identify any activity, documents, or record-keeping that have not been completed in a compliant manner, including:
• Reviewing daily notes and flagging FCS of any issues that need attention.
• Looking for trends in client feeds on Birdie and observation notes.
• Checking medication e-MARs.
• Reviewing care plans.
• Training and matching new Care Professionals.
• Monitoring and compiling data from My Learning Cloud.
• Auditing activity logs to ensure proper documentation and record-keeping.
• Reviewing EMOS (Electronic Medication Order System).
• Log onto DNA, run reports for each office, then compile data.
• Review scheduling reconciliations daily and alert Operations Manager/Accounts of any areas of concern.
• Conduct reporting and gather statistics from each office, compiling data into tables for comparison.
• Take data output from DNA and compile reports.
• Support CQC inspection readiness monthly with a focus on indexed documentation.
• Conduct a rolling compliance audit of Franchise Standards.
• Report weekly to Field Care Supervisors, who will escalate to management if required.
• Act as a Compliance Coordinator & Administrative Assistant:
• Monitor and track daily tasks, especially between Friday and Sunday.
• Track compliance requirements, due dates, and ensure follow-through.
• Ensure Care Professionals complete required modules in My Learning Cloud.
• Maintain accurate documentation in client folders and ensure all required information is up to date.
• Support care professional and client compliance efforts.
• Serve in a personal assistant capacity to ensure timely completion of administrative tasks.
• Provide general administrative office support, such as contacting pharmacies and coordinating logistics.
• Assist with additional ad hoc administrative tasks across the office as needed.

About the Client

Caring with Purpose, Complying with Heart

Our client, Home Instead Barnet, is a leading provider of personalized home care services in the UK, known for its dedication to quality, compassion, and compliance. Focused on enriching lives through excellence in care, they empower professionals to uphold the highest standards of support for every client.

Welcome to Emapta Philippines!

Apply now and be part of the #EmaptaEra!