Communications Specialist (Contact Center Operations)
Job Description:
The Communications Specialist plays a critical role in creating and managing strategic internal communications across the SLGS Operations landscape. This includes timely and relevant communications to CCC employees and stakeholders across all lines of business.This role will also support the implementation of gamification initiatives through well-crafted communications and creative content that drive employee engagement and behavior change.
Key Responsibilities:
- Strategic Communications & Content Creation:
Serve as a strategic communications consultant for SLGS Operations.
Craft engaging content to communicate campaigns, projects, and operational updates. Create video and written content to support CCC initiatives, including those for the VP and SVP.
Align and standardize communication across Lines of Business.
Support leaders in developing communication strategies for organizational and people updates.
Coordinate and edit submissions for internal publication.- Communication Program Implementation & Management:
Support the implementation of gamification through effective communication strategies.
Lead the creation of videos to support internal campaigns, projects, and learning modules.
Manage the intake process for Communications via SharePoint.
Oversee and manage the CCC Home Page as a central hub for operational updates.- Communications Counsel & Best Practices:
Provide communication counsel aligned with Sun Life’s vision, values, DEIB goals, and brand identity.
Ensure communication best practices are applied across various channels.
Stay informed of industry communication trends and technologies.- Stakeholder Engagement & Collaboration:
Actively participate in Employee Engagement and Social Committees
SERVICES OFFERED
Written Communications
Stylized Content (Signages, Posters, PowerPoints, E-mails)
Video Production and Audio Editing
Branding
Surveys
Consultative Services
Project Coordination
Communications Intake Process via SharePoint
Qualifications:
- Bachelor's degree in Communications, Journalism, Marketing, or related field
- 8-10 years of experience in corporate and organizational communications, public and media relations, content strategy, employer branding, and digital marketing
- Exceptional writing and editing skills
- Strong understanding of brand strategy and its application in both internal and external communications
- Experience in developing and implementing comprehensive communications strategies
- Proficiency in Microsoft Office Suite and familiarity with content management systems
- Excellent project management and organizational skills
- Ability to work collaboratively in a fast-paced environment
- Experience in employer branding initiatives