Supply Chain Coordinator

Essential Duties

• Coordinate and validate the return of stock to the warehouse with our logistics companies, final mile partners, and order management team to ensure that the warehouse has enough space, and flag potential space risks to the Supply Chain Team Specialist.
• Upload returned stock to be sold as second-hand into our Configure Price Quote (CPQ) sales system.
• Control stock at the end of its life by selling it to a print broker, following the broker sales process, ensuring that all devices are fully invoiced by the end of the month.
• Responsible for managing and logging AFAS claims for shipments from the Nippon warehouse (EDC). This includes logging claims for missing, damaged, or mis-shipped items within 24 hours of receiving the request each day, reporting investigation outcomes back to the requester, and raising insurance claims if required.
• Administer all insurance claims for Canon UK, including obtaining all documentation to submit claim, logging on the broker system, dealing with disputes with our logistics providers and ensuring closure of claim. Ensure SLAs regarding management of claims are met. Create reports as required, to ensure a closed loop and we are tracking through to completion
• Responsible for submitting Tracer investigations for goods delivered to customers via UPS when items go missing or get damaged. If the value of the missing goods exceeds £60 or if the goods are confirmed as damaged, the issue needs to be logged as a claim
• Produce weekly KPIs that show the status of stock and associated elements of the stock processes.
• Escalate problems clearly and quickly to the Supply Chain Specialist for simple issues or process problems, and to the Supply Chain Team Leader in the event of bigger problems.

• Good excel skills such as pivot tables, VLOOKUP, and other formula
• Logical and able to make decision based on the data evidence before you.
• Communicate effectively and clearly both verbally and in writing
• Act as a team player and collaborate with others
• Apply high standards of accuracy
• Plan & organize effectively
• Drive for results