Product support engineer

Job Description

• Provides technical support to users via phone, email, and chat
• Provides training and assistance to users
• Provides prompt and accurate feedback to users
• Investigates, diagnoses, troubleshoots, and resolves customer issues in an accurate and timely manner
• Follows standard procedures for proper escalation of unresolved issues to the appropriate internal teams
• Ensures appropriate recording and closure of all issues
• Prepares accurate and timely reports
• Documents technical issues and solutions

• Accepts k-12/High School Graduates or Bachelor's Degree in Computer Science/Information Technology or any related field
• 1-2 years of experience as a Support Engineer or Technical Support
• Extensive experience in resolving customer IT queries
• Excellent documentation skills
• Ability to relay important application feedback to internal teams
• Must have keen attention to detail and good communication skills
• Strong problem-solving skills and analytical thinking
• Ability to work independently and collaboratively in a fast-paced environment

Work location

CITY OF MANDALUYONG, NCR, SECOND DISTRICT

Remarks

Job Type:

• Full-time
• Permanent

Benefits:

• Health Insurance
• Work From Home

Shift & Schedule:

• 8 hours shift
• Monday to Friday

Supplementary Pay:

• 13th Month Pay
• Overtime Pay
• Performance Bonus

Apply now