Application Support Engineer

Make your next big career move by applying as KMC Solutions' next TECHNICAL ONBOARDING & SUPPORT ENGINEER!

This includes understanding complex configurations and data setups, transforming data to a standardized format, and taking ownership of each account from initial data onboarding through the entire ingestion lifecycle.

They will be leveraging a multitude of technology stacks.

End to end accountability along with attention to detail, quality assurance, and documentation are all necessary for this role.

On top of your salary, here are the exciting benefits you can look forward to:

• Health Insurance/HMO
• Enjoy unlimited MadMax Coffee
• Diverse learning & growth opportunities
• Accessible Cloud HR platform (Sprout)
• Above standard leaves

The main responsibilities of a TECHNICAL ONBOARDING & SUPPORT ENGINEER include:

• Architect, develop, and maintain automated data pipelines, ensuring high scalability and reliability
• Design, write, and maintain scripts and cron jobs to automate data pulls from customer APIs and SFTP sources, ensuring reliable and timely data ingestion into SOCi's platform.
• Onboard new customers onto SOCi's data ingestion platform by configuring, validating, and monitoring their data pipelines across API and SFTP channels.
• Monitor and manage ongoing data ingestion processes, proactively identifying and debug issues, system bottlenecks and long term structural fixes to ensure data flows are operating accurately and efficiently.
• Engage directly with customers to gather data requirements, translate business needs into technical configurations, and provide clear guidance throughout the data ingestion lifecycle.
• Track and maintain KPIs related to data ingestion performance, onboarding timelines, and issue resolution, ensuring targets and SLAs are consistently met.
• Document all steps, processes, configurations, and resolutions thoroughly to maintain accurate records and enable team knowledge sharing.
• Have a solid understanding of Application Programming Interfaces and how they are deployed and used in a customer environment. Become knowledgeable in SOCi's APIs and how to implement and support them in a production environment.
• Have a current, functional command of SQL and be able to write ad hoc queries to diagnose and resolve data ingestion issues.
• Have working web stack knowledge including HTTP, browser console, and JavaScript.
• Have familiarity with database structure and integrations within applications and services.
• Leverage Claude, ChatGPT, or other AI engines to streamline troubleshooting, accelerate data debugging, automate repetitive ingestion tasks, and improve overall support efficiency.
• Be capable of performing in a fast paced, fast growing environment with aggressive SLAs.
• Be able to communicate technical concepts clearly and concisely to both technical and non-technical stakeholders.
• Have an exceptional work ethic and a professional demeanor.
• Be able to work effectively remotely and independently.

To apply, you must be an expert on the following requirements:

• 2+ years of experience as a technical support engineer/application support specialist or programmer.
• Experience writing scripts in Python, Bash, or similar languages to automate data pulls from customer APIs and SFTP sources, with the ability to build, test, and maintain them in a production environment.
• Experience designing and managing cron jobs or similar task scheduling tools to automate and monitor recurring data ingestion processes, ensuring reliable and timely execution.
• Knowledge of and/or experience in:
• Calling RESTful APIs
• SQL Joins
• Cloud computing (especially navigating and reading logs)
• Basic testing principles as well as basic software engineering principles
• Familiarity with API authentication methods including OAuth, API keys, webhooks, and token-based authentication, with the ability to troubleshoot and configure them within a customer integration environment.
• Proficiency in modern scripting/development languages
• Exceptional communication skills, both written and verbal are an ABSOLUTE must (if you are not a competent writer do not apply for this position - all candidates will be tested as part of the interview process)
• Highly organized with great attention to detail
• Possess a competitive attitude with a persistent desire to win
• Proven success in cross-functional collaboration
• The ability to self-direct as circumstances change and priorities shift, based on organizational needs, without the need for constant management
• Respect processes but be adaptable to change
• Strong organizational and analytical skills with keen attention to detail
• Ability to empathize and build customer relationships
• Coachable, open to feedback, and dedicated to constant self-improvement
• Enterprise-ready, solution-oriented mindset to understand and solve complex customer issues.
• Education: B.S. in Computer Science or other degree with appropriate work experience

It will also be favorable if you are knowledgeable in:

Additional relevant knowledge or experience related to the above requirements will be considered an advantage.