Risk & Compliance Operations Manager – Fraud, KYC & Promotion Control

This is not a purely manual review role, nor is it a risk role focused only on restricting users. The position requires the ability to build and manage practical risk control operations that protect the platform while minimizing unnecessary friction for legitimate users during registration, KYC, deposit, and gameplay.

Qualifications

Required Experience:

• 5+ years of experience in risk management, fraud prevention, KYC, transaction monitoring, compliance operations, or related fields.
• At least 2 years of experience as a Supervisor, Team Lead, Manager, or in a people management role.
• Experience in digital platforms, fintech, payments, e-commerce, iGaming, online entertainment, or high-transaction environments.
• Familiarity with KYC review, user risk identification, transaction abnormalities, account restrictions, fraud cases, and risk control processes.
• Strong data analysis ability, with the capability to identify risk trends through reports, user behavior, transaction records, and case data.

Key Responsibilities :

• Fraud Prevention & User Behavior Risk Management
• KYC Operations & Identity Risk Control
• Transaction Risk & Suspicious Activity Monitoring
• Promotion Abuse, Campaign Risk & GGR Protection
• Risk Rules, Data Analysis & Process Optimization
• Compliance Records, Audit Support & Case Closure
• Team Management & Cross-Functional Coordination

Core Competencies:

• Strong independent risk judgment, with the ability to handle complex, high-pressure, and disputed risk cases.
• Systematic thinking, with the ability to identify rule, process, or campaign loopholes behind individual cases.
• Ability to balance risk control with user experience and avoid excessive blocking of legitimate users.
• Strong evidence discipline, with attention to records, screenshots, logs, timelines, and decision basis.
• Team management capability, including review standards, quality checks, training, and performance requirements.
• Cross-functional communication skills to drive resolution with Product, Engineering, Customer Service, Payment, Operations, and Compliance teams.