Technical Support Representative | Onsite | Cebu | Shifting | Day 1 HMO
Power Seamless Fitness Experiences Behind the Scenes
As a Technical Support Representative, you will manage ticket-based inquiries, troubleshoot issues, and provide timely resolutions to franchise partners. You'll ensure smooth system operations while maintaining strong communication and accurate documentation across support channels.
This role plays a strategic part in maintaining operational efficiency and brand consistency across global locations. Build a long-term global career with Emapta, where top 1% talent thrives through international exposure, structured growth, and impactful technical support work.
Job Overview
Employment type: Full timeShift: Shifting, Consecutive Off
Work setup: Onsite, Cebu
Exciting Perks Await!- Day 1 HMO coverage with free dependent
- Competitive Salary Package
- Prime office location in Cebu (Conveniently accessible by PUVs, with nearby restaurants and banks)
- Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
- Unlimited upskilling through Emapta Academy courses (Want to know more? Visit: https://emapta.com/training-calendar/)
- Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
- Unlimited opportunities for employee referral incentives across the organization
- Standard government and Emapta benefits
- Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
- Fun engagement activities for employees
- Mentorship and exposure to global leaders and teams
- Career growth opportunities
- Diverse and supportive work environment
- Bachelor's degree or equivalent experience
- 1+ year of technical support experience
- Experience in a fast-paced technology environment
- Experience handling inbound contact center channels (email, portal, and voice)
- Excellent communication and interpersonal skills
- Detail-oriented with strong analytical and problem-solving skills
- Ability to work independently and collaboratively
- Flexibility to adapt to changing priorities and schedules
- Prior experience in a similar role highly desirable
Your Daily Tasks
Ticket Management & Resolution- Respond to ticket-based email inquiries from franchisees following set procedures
- Clarify issues and determine the appropriate resolution path
- Escalate complex concerns when necessary
- Follow up with franchisees via email to ensure concerns are resolved satisfactorily
- Resolve conflicts professionally and in line with brand values
- Collaborate with internal teams to document all relevant information in the support system
- Ensure accurate and complete case records for tracking and reporting
Building Stronger Communities Through Functional Fitness
Our client, F45 Training, is a global fitness brand known for its innovative, high-intensity group training programs designed to deliver real results. With a strong franchise network across multiple countries, they combine science-backed workouts with a supportive community, empowering members to achieve their fitness goals while maintaining consistent, high-quality experiences worldwide.
Join the Top 1% Talent. A better career. A better life.
Welcome to Emapta Philippines, where high-performing professionals build long-term global careers with leading international companies. Recognized as one of HR Asia's Best Companies to Work For in Asia 2025 and a finalist in the 2026 Inspiring Workplaces Awards Asia, Emapta delivers a workplace defined by stability, growth, and purpose.Here, your career moves forward with meaningful opportunities, world-class support, and a culture built for excellence.
Apply now and be part of the #EmaptaEra.