Technical Support Representative

TECHNICAL SUPPORT REPRESENTATIVE

Role and Responsibilities:

• Perform analysis on designated client hardware and software.
• Resolution of errors and documentation of system performance.
• Ensure hardware compatibility with the software.
• Perform tests and troubleshoot issues.
• Make outbound calls to contact customers or clients.
• Send messages to customers or clients through chat or email.

Qualifications:

• Bachelor's degree in IT or any related field.
• Non-graduates must have relevant experience or skills.
• Good verbal and written communication skills (English)
• Customer service experience is an advantage but not required.
• Technical support or any related experience is a must.
• Knowledge/experience in resolving hardware or software issues.
• Knowledge or experience in utilizing SQL.
• Knowledge or experience with Windows servers.
• Knowledge or experience in using active directories.
• Knowledge or experience in network troubleshooting
• Can maintain internal error logs and provide support.
• Available to start immediately.

What we offer:

• Paid training programs for all positions.
• Basic pay is up to PHP 25,000.00 upon contract signing.
• Account-specific perks, incentives, and bonuses.
• Assignment to very easy international accounts!
• Employee referral incentives
• Discounts/perks with our partners! (hotels, restaurants, resorts)
• Medical Health Coverage (PPO and Meditec)
• Skills development opportunities
• Career advancement opportunities
• Regular company activities

Who we are:

By leveraging the latest, most advanced technology, we ensure that our clients benefit from our expertise, industry knowledge, and the most up-to-date business solutions, all aimed at delivering the highest return on investment.

Seize the opportunity to advance your career with us! Visit our recruitment office on the Ground Floor of the Cebu Exchange Tower on weekdays from 8:00 am to 4:00 pm. Join us now and #RedefineYourFuture!