Business Process Analyst

Responsible for holistically reviewing the customer experience-related data and metrics. Reviews, analyzes, and addresses data/feedback from vendor software platform, and any activity relating to potential fraud. Communicate any trends to management.

Position Responsibilities:

• Monitors vendor software platform responses from shareholders, reviews calls, and performs all actions necessary to resolve issues
• Monitors software platform dashboard and ensures all survey results are reviewed to standard and in accordance with our timeliness goals.
• Assists with updating training materials.
• Identifies service issues, trends, performance concerns, training needs and system challenges.
• Provides phone/queue support as needed.

Required Qualifications:

• Quantitative experience: 1yr-2yr transaction processing, report handling
• Strong attention to detail and accuracy in handling financial or transactional data
• Strong proficiency in Outlook and General MS Office
• Proven experience in Transaction processing, disbursement

• Highly detail-oriented, organized, and able to work effectively in structured, process-driven environments.
• Strong analytical and problem-solving skills with sound judgment. Proven ability to handle time-sensitive and high-volume workloads. Effective written and verbal communicator who can coordinate with multiple stakeholders.
• Collaborative team player who demonstrates accountability, reliability, and adaptability.

When you join our team:

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.