Manager Shopfront Operations | CMS | Hybrid | Day 1 HMO | Up to PHP200K

Own the Digital Storefront That Drives Millions of Subscriptions

As a Manager Shopfront Operations, you lead the end-to-end management of digital subscription shopfronts, ensuring accurate implementation of offers, pricing, and customer journeys. You collaborate across teams to deliver seamless, conversion-driven experiences.

This role is critical in driving subscription growth and customer engagement at scale. Build a long-term global career with Emapta, where top 1% talent thrives in a top 1% environment-leading operations, optimizing performance, and delivering impact.

Job Overview

Work setup: Hybrid, Megatower, Ortigas

• Day 1 HMO coverage with free dependent
• Competitive Salary Package
• Hybrid work arrangement
• Prime office location in Ortigas (Easy access to MRT stations, restaurants, and banks)
• Day shift schedule
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit: https://emapta.com/training-calendar/)
• Free 24/7 access to our office gyms (Ortigas and Makati)
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

• Tertiary qualification in Business, Marketing, Digital Media, Operations, Information Systems or a related field, or equivalent practical experience
• Experience: 5 years in digital operations, CMS/shopfront management, e-commerce, subscription operations or similar roles
• Prior team leadership experience in an operational or service environment
• Hands-on experience with:
• Web CMS and/or commerce platforms
• Ticketing and workflow tools (e.g. Jira, ServiceNow, Asana)
• Basic reporting/analytics via BI tools or dashboards (e.g. Looker Studio, Power BI)
• Experience within media, telco, SaaS or other subscription-based businesses is highly desirable

Your Daily Tasks

• Manage day-to-day subscription shopfront operations (web and app) across mastheads and products
• Translate commercial requirements (offers, pricing, campaigns, tests) into clear configurations, tickets, and run sheets
• Oversee build, testing, and deployment aligned with pricing, brand/legal, and technical standards
• Maintain a prioritized pipeline for BAU, campaigns, tests, and major initiatives

• Enforce standards, SOPs, and approval workflows across Pricing, Legal, Product, and Marketing
• Implement QA, regression testing, and monitoring for all changes
• Own incident and issue management for defects, coordinating with Tech, Product, and Operations
• Maintain accurate configuration and change logs for audit and analysis

• Act as primary contact for Pricing, Growth, Retention, Product, and Tech teams
• Support planning by advising on feasibility, timelines, dependencies, risks, and test design
• Define shopfront requirements for transformation programs and product launches

• Lead and coach onshore and offshore teams, ensuring quality, timeliness, and clear communication
• Provide training, templates, and instructions for consistent execution
• Run regular huddles and workflow reviews to manage priorities and blockers

• Identify opportunities to standardize, templatize, and automate shopfront processes
• Use data (conversion, errors, deployment speed, incidents) to drive improvements
• Promote a test-and-learn approach with Experimentation and Insights teams

Join the Top 1% Talent. A better career. A better life.

Here, your career moves forward with meaningful opportunities, world-class support, and a culture built for excellence.

Apply now and be part of the #EmaptaEra.