Customer Support Technician - Managed Services || ONSITE || Up to 40k
OutForce is a people-first outsourcing company focused on building high-performing teams and long-term careers.
We partner with companies around the world, providing dedicated offshore professionals who work as an extension of our clients’ teams.
Unlike traditional outsourcing models, our people are fully embedded into their client’s business, creating meaningful work, stronger collaboration, and long-term career opportunities.
We are proud to be:
- Great Place to Work® Certified
- HR Asia Best Companies to Work for in Asia 2025
- HR Asia Most Caring Company Award 2025
- HR Asia Diversity, Equity & Inclusion Award 2025
At OutForce, we invest in our people through career growth opportunities, flexible work environments, supportive leadership, and a culture built on trust, collaboration, and continuous improvement.
As a tech-enabled, people-powered company, we are committed to helping our employees grow alongside some of the world’s most exciting businesses.
Join OutForce and build your future with one of Asia’s best workplaces.
About the Team You’ll Join
Gamma Communications is a UK-based business communications provider offering cloud-based solutions, including voice, connectivity, unified communications, and cybersecurity. They serve SMEs, large enterprises, and public sector clients, operating their own network and partnering with global tech providers.
Job Overview:
Employment type: Full-timeShift: UK working hours
Work setup: ONSITE
Salary: PHP 30,000.00 - PHP 40,000.00
What we offer:
- Competitive compensation package aligned with your skills and experience
- Night differentials pay to help maximize your earnings
- Comprehensive HMO coverage, including a free dependent on Day 1
- Employee referral program with rewarding incentives
- 20 days of annual leave, giving you flexibility to manage your time
- Engaging team activities and events to keep work enjoyable
- Build strong, high-impact connections with key stakeholders across the business
- Take part in client engagement initiatives to elevate your professional experience.
Role Overview:
The Customer Support Technician (CST) is responsible for end-to-end ownership of customer-reported issues and faults through to resolution. This includes supporting VoIP, data, and related communication services as part of the PSTN switch-off and migration from legacy products, working in partnership with Clear Business and Gamma.
What We’re Looking For:
- Previous experience in a customer service or technical support role is preferred.
- Experience within a high-volume service desk, provisioning, or contact center environment is advantageous.
- Strong computer literacy is essential.
- Basic understanding of fault diagnostics and technical support processes is preferred.
- Knowledge of WLR (legacy voice products), number porting, VoIP, broadband, and related communication technologies is advantageous.
- Exposure to mobile or converged communication services (e.g., SIM-based or hybrid solutions) is beneficial but not essential.
- Amenable on shifting schedules
What You’ll Be Working On:
- Deliver an exceptional customer experience by resolving queries and technical issues in a timely, professional, and customer-centric manner across multiple contact channels.
- Analyze and investigate faults reported to the Service Desk using internal tools, collaborating with cross-functional teams to identify and implement effective resolutions.
- Assist customers by recommending appropriate solutions and guiding them through product features and functionalities across business communication platforms (voice, data, and related services).
- Resolve technical complaints efficiently, escalating and coordinating with Service Advocate Leads or Team Leaders when necessary.
- Manage ongoing faults through the ticketing system when first-time resolution is not possible, ensuring consistent communication and ownership until closure.
- Support the provisioning of new services and proactively identify potential issues to minimize service disruption.
- Handle and troubleshoot connectivity or service concerns that may include fixed-line, broadband, and mobile-integrated communication services where applicable.
- Contribute feedback and insights to improve processes, service delivery, and overall customer experience.
Ready to take your career to the next level? Join us and be part of a team that values your growth, celebrates your achievements, and empowers you to make a real impact.
Apply today and start shaping your future with a company that invests in your success every step of the way!