Virtual Assistant for Medical Office

Monday, Wednesday, Friday:10am - 3pm (5 hours)

Starting Hourly Rate: $5

Job Description:

We are a podiatric medical office based in New Jersey, United States, looking to recruit a virtual assistant to perform tasks such as communicating with patients, insurance companies, surgical centers, and managing patient records. This is a hybrid role as a virtual assistant, bookkeeper, and call center.

Plenty of room for increase in salary and long term employment if you’re competent, hard working and efficient. Looking for people who value teamwork, focus and efficiency with an emphasis on excellent customer service.

Skills Required:

• Excellent English is a MUST (both written and spoken)
• Knowledge of Google sheets/Excel
• Knowledge of Gmail/Workspace
• Basic Knowledge of computer skills (PDF, email, word doc, electronic fax etc)
• Flexibility with working time and hours (based on US EST time, New York)
• Ability to learn new software (electronic health record EHR, use VOIP apps)

Technical Requirements:

• Laptop/computer (Windows or Mac) with 64 bit processor.
• Fast and reliable internet connection (must be able to voice or video conference over internet)

• Obtaining prior authorizations from insurance companies by call / fax / email, and uploading them to EHR.

• Calling/emailing, sending/receiving patient documents from other providers/attorney’s/insurance companies
• Calling/using websites to obtain patient information from insurance companies (check benefits)
• Answering/returning office phone calls via VPN voice over internet (VOIP) during office hours.
• Performing specific administrative tasks that can be completed virtually as requested by the provider or office personnel.
• Utilizing insurance portals to obtain patient authorizations and check benefit status.
• Answering calls and texts from the provider during work hours. This is important.

Required personal attributes:

• Strong work ethic
• Focus and efficiency
• Great English skills
• Honesty
• Excellent interpersonal skills and customer service

Expect a long term role with plenty of room for growth. This is a part-time role for now, however will increase to be a full time in future if doing good job. We start with 4 hours from Monday to Friday, then the hours can increase as we progress.

• Email Management
• Personal Assistant
• Operations Management
• Phone Support
• Project Scheduling
• Email Management
• Personal Assistant
• Operations Management
• Phone Support
• Project Scheduling