IT Manager

Schedule: Compressed Work Schedule, Dayshift (8am to 6pm)

Role Overview

The position also works closely with internal stakeholders to maintain technology standards, optimize system performance, and drive continuous improvement.

• Bachelor's Degree in Information Technology, Computer Science, Computer Engineering, or a related field.
• At least 3 to 5 years of relevant experience in IT infrastructure, systems administration, network management, and IT operations, preferably within commercial, retail, hospitality, or property management environments.
• Minimum of 2 years of leadership or people management experience.
• Experience managing IT infrastructure, including servers, network connectivity, firewalls, CCTV systems, and business-critical applications.
• Knowledge of Point-of-Sale (POS) systems, including POS server connectivity and integration, is highly preferred.
• Experience leading IT projects, system implementations, infrastructure upgrades, and technology deployments.
• Strong understanding of network administration, cybersecurity, backup and disaster recovery, and IT service management.
• Experience working with enterprise applications; SAP experience is an advantage.
• Good understanding of data privacy, information security, and regulatory compliance.
• Strong analytical, problem-solving, communication, stakeholder management, and project management skills.
• Proficient in Microsoft Office applications and other relevant IT administration tools.

• Oversee the day-to-day operations, availability, security, and performance of the organization's IT infrastructure, servers, networks, and business systems.
• Manage and maintain IT infrastructure, including network equipment, firewalls, CCTV systems, servers, and related technologies.
• Ensure reliable connectivity between Point-of-Sale (POS) systems and central servers while maintaining system stability, security, and business continuity.
• Plan, implement, and support business applications, system upgrades, infrastructure improvements, and other technology initiatives.
• Monitor system performance, backups, disaster recovery processes, and cybersecurity measures to minimize downtime and safeguard organizational data.
• Lead IT projects from planning through implementation, ensuring timely delivery, quality execution, and adherence to project scope, timelines, and budget.
• Collaborate with business units to understand operational requirements and recommend technology solutions that improve efficiency and support business objectives.
• Manage relationships with external vendors, service providers, and technology partners, including vendor evaluation, performance monitoring, and service coordination.
• Develop, maintain, and enforce IT policies, procedures, documentation, and operational standards aligned with industry best practices.
• Ensure compliance with data privacy regulations, information security standards, and internal governance requirements.
• Provide technical leadership, troubleshooting support, and escalation management for critical IT issues affecting business operations.
• Monitor IT assets, software licensing, and technology inventory to ensure proper lifecycle management and operational readiness.
• Evaluate emerging technologies and recommend solutions that enhance operational efficiency, system reliability, and overall IT capabilities.
• Prepare regular reports on IT operations, project status, system performance, risks, and continuous improvement initiatives for management.