Human Resource Specialist (Business Partner/ ER)

Among the main purpose of this job is to build relationships, provide analysis, identify trends and recommend solutions to the business partners.

Essential Functions and Responsibilities:

• Lead initiatives like survey action planning, focus group discussions, and employee feedback programs to drive a high-performance culture.
• Deliver strategic HR insights, coach leaders, and influence decision-making to align people strategies with business goals.
• Drive career conversations, succession strategies, and capability-building programs to future-proof the organization.
• Manage escalated employee relations cases and support leaders in performance improvement and disciplinary processes.
• Organize and lead learning sessions that enhance employee skills and support continuous growth across accounts.
• Handle escalated HR administrative tasks and ensure seamless use of HRIS platforms like Workday, UKG, ServiceNow, and Tableau.
• Support organizational development, change management, and the rollout of impactful HR policies and practices.
• Analyze HR metrics to guide strategic decisions, improve employee experience, and support operations with actionable insights.

Minimum Job Requirements:

• Amenability to work on graveyard schedules.
• Amenability to work onsite in Commonwealth and Fairview Q.C
• Bachelor’s degree in human resources, business, or related field.
• 2–3 years of HR experience, preferably in employee relations and business partner capacity.
• Strong attention to details, analytical and data management skills
• Proficiency in HRIS and report systems (e.g., Tableau, ServiceNow, Workday, ADP) and Microsoft Office Suite.
• Familiarity with labor laws and regulatory requirements.
• Certifications such as RPM, CHRA, PHR, SHRM-CP, or equivalent are a plus.
• Ability to handle sensitive and confidential information with discretion.
• Preferably with experience in a multinational or BPO setting.
• Excellent communication, consulting, and interpersonal skills.