Sales Supervisor - Inside Sales
About QuadX
Launched in 2015, QuadX is the leading Experience Innovator in the country, specializing in cross-border digital logistics and e-commerce payment processing. QuadX is the company behind the following digital platforms: ShippingCart (cross-border shipping service for products from the US, Japan, Korea and UK to the PH and Malaysia), and Gogo Xpress (online payment and delivery tool for social sellers).
QuadX is driven to make e-commerce and business building as simple as clicking a trackpad. To make shopping less about lines and more about enjoying. To take the anxiety out of payment and delivery and make the world both marketplace and playground.We reinvent experiences and open new doors. And we invest in the data and technology to power that vision.
Here at QuadX, we’re exposing casual sellers to bigger audiences. We’re providing tools for the Social Seller to transform her hobby into a business and his passion into an enterprise. We’re giving every Filipino a chance to seize a share of the future.
We are QuadX. And we’re in the business of building Futurepreneurs.
Role Summary
The Sales Supervisor at GoGo Xpress is responsible for leading and developing a team of Sales Executives to drive the acquisition, reactivation, and retention of merchants. This role ensures the team's alignment with sales targets, supports the execution of strategies, and fosters strong collaboration across teams to deliver merchant success and business growth.
Scope of Role- Leads a team of 3–4 Sales Executives (Inside Sales)
- Reports to the Head of Business Development
- Handles performance tracking, coaching, and reporting
- Collaborates with Marketing, Customer Experience, and Operations for merchant lifecycle initiatives
- Supports key merchant segments: emerging online sellers, inactive users, and high-volume potential accounts
- Team Leadership & Management
- Supervise daily sales activities and lead weekly check-ins and performance reviews
- Coach team members on objection handling, negotiation, and consultative selling
- Lead by example through direct merchant engagement when needed
- Sales Strategy & Execution
- Roll out acquisition and reactivation of playbooks
- Ensure consistent implementation of sales processes and Hubspot CRM best practices
- Identify gaps and suggest improvements in sales funnel stages
- Merchant Engagement & Growth
- Design reactivation programs for dormant accounts
- Monitor merchant feedback and coordinate resolution with Customer Service or Operations
- Recommend merchant education programs or campaigns to increase adoption
- Performance Monitoring & Reporting
- Track daily, weekly, and monthly KPIs and report to management
- Use data to analyze trends, identify bottlenecks, and recommend action plans
- Prepare performance dashboards and insights for team alignment
- New Merchant Acquisition: # of new activated merchants onboarded per month
- Reactivation Rate: % of inactive users who return to transact
- Sales Conversion Rate: # of qualified leads converted into active merchants
- Team Performance: % of Sales Executives hitting individual targets
- Customer Retention: 30-day and 90-day repeat transaction rate
- Pipeline Health: Value and volume of deals in Hubspot CRM pipeline by stage
- Lead Engagement Speed: Avg. hours to first contact from lead assignment
- Impactful Projects: Work on apps that thousands of customers use daily.
- Growth Opportunities: We offer clear career progression paths and support continuous learning.
- Work-Life Balance: Enjoy our flexible hybrid work model, allowing you to balance office collaboration with remote work flexibility.
- Competitive Package: We offer a competitive salary, along with comprehensive health benefits and performance bonuses.
- Collaborative Environment: Join a team that values open communication, creative problem-solving, and mutual respect.
At QuadX, we believe in thinking big, doing big, and always moving forward with a positive attitude. We're looking for team players who are passionate and aren't afraid to learn and grow. If you're excited about shaping the future of e-commerce in the Philippines and beyond, we want to hear from you!
We are an equal opportunity employer and value diversity. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, marital status, veteran status, or disability status.
Ready to build the future of e-commerce? Apply now and let's reinvent experiences together!
_________________________________
We care about and protect your personal information. You can learn more about QuadX's Privacy Policy here.