Sales Executive - Inside Sales
About QuadX
Launched in 2015, QuadX is the leading Experience Innovator in the country, specializing in cross-border digital logistics and e-commerce payment processing. QuadX is the company behind the following digital platforms: ShippingCart (cross-border shipping service for products from the US, Japan, Korea and UK to the PH and Malaysia), and Gogo Xpress (online payment and delivery tool for social sellers).
QuadX is driven to make e-commerce and business building as simple as clicking a trackpad. To make shopping less about lines and more about enjoying. To take the anxiety out of payment and delivery and make the world both marketplace and playground.We reinvent experiences and open new doors. And we invest in the data and technology to power that vision.
Here at QuadX, we’re exposing casual sellers to bigger audiences. We’re providing tools for the Social Seller to transform her hobby into a business and his passion into an enterprise. We’re giving every Filipino a chance to seize a share of the future.
We are QuadX. And we’re in the business of building Futurepreneurs.
Role Summary
The Inside Sales Executive plays a key role in acquiring and reactivating online sellers through outbound efforts, personalized engagement, and proactive follow-through. This role is focused on driving merchant growth by connecting with potential and dormant users, helping them discover the value of GoGo Xpress, and supporting them through their onboarding and activation journey.
Scope of Role- Reports to the Sales Supervisor
- Handles inbound and outbound leads via calls, emails, and chat
- Manages a daily sales pipeline via Hubspot CRM
- Focused on App Users, Shopify Sellers, and other e-commerce platform-based merchants
- Works closely with Marketing and Customer Service to ensure a smooth onboarding and post-sale experience
- Lead Generation & Prospecting
- Reach out to new leads from marketing campaigns, referrals, or platform integrations
- Qualify prospects based on seller profile, shipping volume, and service needs
- Sales Conversion & Onboarding
- Conduct product walkthroughs and explain GoGo Xpress features that match seller needs
- Guide merchants through account creation, app usage, and first transaction setup
- Follow up on merchant activity post-onboarding to ensure activation
- Reactivation & Retention
- Call inactive users to understand why they stopped transacting and offer solutions or incentives to bring them back.
- Recommend features and services based on their previous usage behavior
- CRM & Reporting
- Keep records of all interactions, outcomes, and status updates in the Hubspot CRM system
- Ensure the pipeline is consistently updated and clean
- Submit daily/weekly progress reports to the Sales Supervisor
- Cross-Team Collaboration
- Work with Marketing to execute reactivation campaigns and promos
- Coordinate with Customer Service to resolve onboarding friction
- Provide seller insights to help improve merchant experience
- Meet or exceed monthly transaction and acquisition quota
- Lead Conversion Rate: % of qualified leads converted into active users
- New Merchant Activation: # of newly onboarded merchants who completed a first transaction
- Reactivation Success: # of dormant users who transacted again within 30 days
- Call-to-Connect Rate: % of successful connects from daily outbound calls
- Hubspot CRM Hygiene: % of leads and accounts updated and tagged accurately
- Follow-Up Rate: Avg. # of touchpoints before conversion
- Response Time: Avg. the time from lead assignment to first contact
- Impactful Projects: Work on apps that thousands of customers use daily.
- Growth Opportunities: We offer clear career progression paths and support continuous learning.
- Work-Life Balance: Enjoy our flexible hybrid work model, allowing you to balance office collaboration with remote work flexibility.
- Competitive Package: We offer a competitive salary, along with comprehensive health benefits and performance bonuses.
- Collaborative Environment: Join a team that values open communication, creative problem-solving, and mutual respect.
At QuadX, we believe in thinking big, doing big, and always moving forward with a positive attitude. We're looking for team players who are passionate and aren't afraid to learn and grow. If you're excited about shaping the future of e-commerce in the Philippines and beyond, we want to hear from you!
We are an equal opportunity employer and value diversity. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, marital status, veteran status, or disability status.
Ready to build the future of e-commerce? Apply now and let's reinvent experiences together!
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