Senior IT Helpdesk Support

We are looking for a Senior IT Helpdesk Specialist to work for an Australian Account!

Responsibilities:

• Management of user accounts and mailboxes.
• Maintenance of system registration and user security access.
• Desktop application deployments, software version control and configuration.
• Fault finding of user problems.

Core to the role are the following behaviours:

• Exceptional communication skills both spoken and written.
• The ability to patiently work through a users problems and find solutions.
• Great teamwork mindset they will be working closely with the infrastructure and development teams as well as the rest of the business.
• A proactive approach, always looking to make improvements.

Job Qualifications:

• Prioritizing a customer-centric approach is crucial for the swift and professional resolution of user issues. Patience and empathy stand out as valuable attributes.
• Proficient in independently analysing and resolving simple technical problems, employing a logical and methodical approach to issue resolution.
• Adept at documenting support activities through ticketing systems to uphold a comprehensive record of issues and resolutions.
• Possesses a foundational understanding of computer hardware, software, and operating systems, coupled with familiarity in common applications and troubleshooting procedures.
• Brings forth demonstrated experience in a help desk role.