IT Support Agent (JE - 04172025 - PTISA)

apartmentRippedBoxStation placePhilippines calendar_month8/25/25

This a Full Remote job, the offer is available from: Philippines
Position: IT Support Agent
Number of hours: 15 hours/week

Schedule: 6:00 pm - 9:00 pm, EST

Tasks required:

Provide remote IT support to users via phone, email, or helpdesk tools
Troubleshoot hardware, software, and network-related issues (Windows/macOS)

Set up and maintain email accounts, calendars, and file-sharing systems (e.g., Outlook, MS Teams, GoDaddy)

Assist with EMR (Electronic Medical Record) software and resolve user concerns
Implement and uphold data security standards in alignment with Canadian PHIPA-equivalent guidelines
Ensure proper handling and safeguarding of sensitive client and patient information
Perform other ad hoc administrative or technical tasks as assigned

Requirements:

Proven experience in IT support or a similar technical role (2+ years preferred)
Strong knowledge of Windows, macOS, and productivity tools (Microsoft 365, Google Workspace)
Experience with remote desktop tools (TeamViewer, AnyDesk, RDP)
Familiarity with basic networking concepts (TCP/IP, DNS, VPN)
Experience in EMR software and understanding of health data privacy regulations
Understanding of or experience with Canadian healthcare privacy guidelines and PHIPA compliance
Excellent written and verbal communication skills (via email and phone)
Familiarity with GoDaddy, MS Teams, MS Outlook, and MS Excel
Certifications like CompTIA A+, ITIL, Microsoft are a strong advantage
Highly organized and capable of managing multiple tasks in a remote setting

This offer from "RippedBoxStation" has been enriched by Jobgether.com and got a 74% flex score.

electric_boltImmediate start

Taguig - Service Desk / Technical Support / IT Support

apartmentHCLTechplaceTaguig

Summary: The Service Desk Agent L1 is the first point of contact for customers and employees seeking technical assistance. This role involves providing support for IT-related issues, troubleshooting problems, and ensuring that all service requests...

starFeatured

IT End-User Support Specialist

apartmentOutforceplacePhilippines

This a Full Remote job, the offer is available from: Philippines IT User Support Specialist Job Description Be a hero to people every day at work! Provide technical support to IT system end users having problems with windows desktop and web...

thumb_up_altRecommended

IT Support - System Administration

apartmentAchieve Without BordersplaceSan Juan

IT Support - System Administration • San Juan City, Manila | Full-time | Onsite Work Setup About the Role Achieve Without Borders, Inc. is looking for an IT Support - System Administration professional who will focus on managing and maintaining...