Customer Care Ambassador
SupportZebra Cebu Full-time
Cebu IT Park, Cebu City
Work Setup: OnsiteEmployment Type: Full-Time, Regular
Looking to kick-start your career in customer service? Join our growing team as a Customer Care Ambassador and be part of an organization that values learning, growth, and people-first service.
Core Responsibilities- Handle support tickets and live chat
- Troubleshoot basic hosting issues
- De-escalate difficult customers
- Escalate complex cases to senior staff
- Follow-up to ensure resolution
- Meet response time & CSAT targets
- 2+ years CS experience (any industry)
- Intermediate computer & internet skills
- Independent, empathetic, and patient
- Open to night/weekend shifts
- Willing to learn web hosting
- Excellent written English
- Conflict resolution & calm under pressure
- Problem-solving & attention to detail
- Multitasking & 40+ WPM typing
- Willing to learn new tools & tech
- Uphold confidentiality and company policies
- Be reliable, professional, and office-based only
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Job Description
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