Customer Care Associate – Beginners Welcome
Location: Cebu City
Job Type: Full-Time
About the Role:
Are you a great communicator who enjoys helping others? We’re looking for enthusiastic and friendly individuals to join our team as Customer Care Associates. No prior experience? No problem! We provide comprehensive training to get you up to speed.
As a Customer Care Associate, you'll be the first point of contact for customers from leading retail and travel brands. Whether you're helping someone track an order, book a trip, or solve a simple issue, your goal is to deliver a smooth and satisfying experience every time.
Please Note:
This position requires an in-person application and interview process. Virtual interviews are not available. We look forward to meeting you at our office!
Key Responsibilities:
Assist customers with inquiries related to retail and travel products or services
Provide product details, resolve customer issues, and offer effective troubleshooting
Handle transactions such as orders, returns, and exchanges efficiently
Update and maintain accurate customer records
Collaborate with team members to enhance customer satisfaction
Address and resolve customer complaints in a timely manner
Promote relevant products or services to help achieve sales targets
Ensure every customer interaction is friendly, professional, and solutions-oriented
Qualifications:
High school graduate or equivalent
Strong communication skills – both verbal and written
Problem-solving abilities and a customer-first attitude
Comfortable working in a fast-paced, team-driven environment
Eagerness to learn and grow within the company
No prior experience required – full training will be provided
Organized, dependable, and detail-oriented
Perks and Benefits:
Competitive base pay with performance incentives
Health insurance and wellness programs
Paid vacation and sick leave
Employee discounts on products and services
Ongoing training and career development
Supportive, growth-oriented workplace culture
Internal promotion opportunities
How to Apply – Walk-In Interviews:
We welcome walk-in applicants for immediate interviews! Visit us Monday to Friday, between 8:00 AM and 10:00 AM. When you arrive, please ask for Ms. Savannah, who will guide you through the process.
What to Bring:
2 printed copies of your updated resume/CV
A valid government-issued ID (e.g., driver’s license, passport)
Your vaccination card
Pen and notebook for notes
Important Reminder:
This is a 100% on-site role. We do not offer remote or hybrid work arrangements. The health and safety of our team is a top priority. All employees are expected to follow local safety protocols, including wearing face masks, maintaining physical distancing, and adhering to sanitation practices while on-site.
Office Address:
Unit 3, Ground Floor, Ranulfo Building206 F. Ramos Street, Cogon Ramos
Cebu City, Cebu
We’re excited to welcome new team members! Take the next step in your career and apply with us today — no experience required!