CUSTOMER SERVICE REPRESENTATIVE | Work onsite - Ortigas- Night Shift - Manila

CUSTOMER SERVICE REPRESENTATIVE

Work for our global clients and immerse in our rich and diverse company culture where you can thrive, grow and just be aweSOme! Appaly now and discover the Satellite Office Candidate Experience – recognized as one of BEST among BPO companies worldwide.

• Answers incoming customer phone calls and chats from multiple accounts
• Answers incoming click to chats from multiple accounts
• Responds to customer inquiries from email, voicemail, fax and phone, providing excellent customer service
• Processes new customer orders from email, voicemail, fax, and phone
• Strives for first call resolution to all client inquiries
• Provides product information and answers questions regarding existing orders
• Handles customer service issues by evaluating customer needs and determining the best course of action to achieve resolution
• Impacts incremental sales by offering related or promotional items
• Maintain exceptional attendance and punctuality

• Experience in both sales and service-oriented fields preferred
• Experience in a customer service environment required
• Professional written and verbal communication
• Experience with Click to Chat.
• Accurate and quick keyboarding skills
• Comfortable multitasking with phone, click to chat and use of multiple computer programs
• Excellent telephone customer service skills
• Ability to sell over the phone
• Excellent written, email and verbal communication skills
• Excellent organizational and time management skills
• Proficient in Outlook and Microsoft Word
• Working knowledge of Excel

• 3+ years on the job experience
• Retail is a plus
• Chat, email and phone call experience (prefer 3/3 but 2/3 will work)
• Longevity in jobs, not a lot of gaps on resume
• Outlook and Excel knowledge
• Ability to work a full night shift