Customer Service Representative-(Manila Site)-Apply Now!!!
This role requires a strong command of communication, both written and verbal, as well as the ability to remain professional and courteous under pressure.
In this role, you will be responsible for managing a high volume of customer interactions through various channels such as phone, email, and chat. You will listen actively to customer concerns, identify their needs, and offer effective and timely solutions while maintaining a positive and empathetic attitude.Your responsibilities will also include processing transactions, updating customer records, and escalating complex issues to the appropriate departments when necessary. The position demands strict adherence to company policies, compliance requirements, and service-level agreements to ensure a seamless customer experience.
To succeed in this position, you should possess excellent problem-solving skills, attention to detail, and a willingness to learn and adapt in a fast-paced environment. Previous experience in customer service or a related field is preferred but not required, as comprehensive training will be provided.A high school diploma or equivalent is required, and candidates must be willing to work flexible shifts, including weekends and holidays, depending on business needs.
If you are a passionate individual who enjoys helping others and thrives in a team-oriented setting, we encourage you to apply now and become part of our growing Manila team. This is your chance to build a rewarding career with ample opportunities for growth and development in a supportive and inclusive workplace.