Social Media & Customer Engagement Associate
SOCIAL MEDIA & CUSTOMER ENGAGEMENT ASSOCIATE
The Social Media & Customer Engagement Associate is responsible for managing our online interactions and enhancing our digital presence. This role involves engaging with audiences across various social media platforms, supporting content creation efforts, and providing timely, professional responses to customer inquiries.
JOB DESCRIPTION:
- Manage Social Media Presence – Monitor and respond to messages, comments, and inquiries across all social platforms professionally and promptly.
- Support Content Creation and Campaigns – Assist in developing, scheduling, and publishing engaging content, including visuals and graphics, in line with brand standards.
- Collaborate for Consistent Branding – Work with the marketing team to maintain consistent messaging and brand voice across all social media channels.
- Track Performance and Engage Leads – Analyze engagement metrics, follow up with social media leads, and provide insights to optimize future strategies.
- Other duties and responsibilities as assigned.
QUALIFICATIONS:
- Marketing, Communications, Graphic Design, or a related field
- 1 to 2 years of experience in social media management, digital marketing, or online customer engagement
- Skilled in leveraging social media platforms (Facebook, LinkedIn, Instagram) and their associated analytics. Also possesses working knowledge of graphic design software like Adobe Creative Suite (Photoshop, Illustrator, InDesign) and Canva.
- A plus for candidates with experience in healthcare, technology, or B2B marketing, and comfortable working nights, shifting schedules, or weekends.
- Possesses strong written communication skills, enabling the creation of clear and engaging content, and is a creative, resourceful multi-tasker.
- Open to working night or graveyard shifts as required.
BENEFITS:
- Flexible work hours
- 10 vacation leaves
- 10 Sick leaves (convertible to cash)
- Weekends off!
- Free meals every day!
- Monthly Incentives (Attendance and Performance)
- Annual salary increase
- Health insurance for you and one dependent, on day 1!
- Accident and Life insurances
- Team building budget
- Company-sponsored events
- Hybrid work setup
- Fun and dynamic office culture
SuiteWorks, a young software development company in Cebu IT Park, Philippines, specializes in pharmacy management solutions for independent pharmacies in the US. Known for its innovative approach and commitment to enhancing operational efficiency, offering excellent services to support pharmacies and help achieve their operational goals.
At SuiteWorks, we thrive in a dynamic and collaborative environment with passionate professionals providing high-quality service delivery to clients. As a family, we value teamwork and creativity, fostering an inclusive environment. We are committed to professional growth, offering training opportunities to enhance skills and advance careers, allowing you to grow while doing what you love.
Join us and be a part of the family where everyone matters!