Human Resource Supervisor

Be part of our growing Golden team!

1. Talent Acquisition & Onboarding

• Recruitment: Manage the full-cycle recruitment process for hourly and line-level positions (Housekeeping, F&B, Front Desk), including posting ads, screening resumes, and conducting initial interviews.
• Orientation: Lead the New Hire Orientation (NHO) to ensure all new "stars" are immersed in the hotel’s culture, safety protocols, and service standards from Day 1.
• Staffing Levels: Coordinate with Department Heads to monitor seasonal staffing needs and maintain optimal labor levels.

1. Employee Relations & Engagement

• Point of Contact: Act as the first point of contact for employee inquiries regarding policies, benefits, and payroll.
• Culture Building: Organize and execute employee recognition programs, town halls, and "Employee of the Month" events to maintain high morale.
• Conflict Resolution: Assist in resolving minor workplace disputes and provide guidance to supervisors on coaching and disciplinary actions.

1. Administration & Compliance

• Personnel Records: Maintain digital and physical employee files, ensuring 100% compliance with local labor laws and brand audits.
• HRIS Management: Update and maintain the Human Resources Information System (HRIS) with new hire data, status changes, and terminations.
• Benefit Administration: Assist employees with any statutory/government queries, medical assistance and other employee benefits

1. Training & Development

• Compliance Training: Ensure all staff complete mandatory training, such as Customer Service, Food Safety, and other Hotel standards and procedures
• Skill Tracking: Assist the HR Manager in identifying training gaps and coordinating professional development workshops.

1. Health & Safety

• Safety Committee: Participate in or lead the hotel’s Safety Committee to proactively reduce workplace injuries.

• Experience: 2–4 years of HR experience, ideally within hospitality industry
• Education: Bachelor’s degree in Psychology, HR, Hospitality Management, or a related field preferred.
• Tech Savvy: Proficiency in HRIS platforms and Microsoft Office applications
• Soft Skills: Exceptional "people skills" with the ability to remain calm and professional in a fast-paced environment