Business development manager

Job Description

Posted on 8 May 2026

Training and Business Development Manager

You will be instrumental in bridging the cultural and operational gap between our teams and our Australian partners and clients.

Key Duties and Responsibilities

• Conduct comprehensive training sessions for employees in the Philippines, focusing on adopting and adhering to Australian business standards.
• Develop curricula and deliver training on critical areas, including professional phone etiquette, world-class customer service protocols, and industry-specific best practices relevant to the Australian market.
• Monitor and assess training effectiveness, implementing necessary adjustments to ensure a high level of operational understanding and adherence to international standards.
• Cross-Cultural Liaison and Communication - Serve as the key liaison to bridge business operations and foster cultural understanding between our company in the Philippines and potential clients, partners, and stakeholders in Australia.
• Facilitate seamless communication and cooperation between geographically dispersed teams to ensure unified service delivery and strategic alignment.
• Identify, evaluate, and develop new business opportunities and strategic partnerships to aggressively expand the company's market reach within Australia.
• Lead the initial engagement and relationship-building with potential Australian clients and partners, representing the company's capabilities and value proposition.
• Conduct market research to stay abreast of Australian industry trends, regulatory changes, and competitive landscapes.
• Create and implement strategic plans designed to drive overall business growth, operational efficiency, and profitability within the Australian portfolio.
• Leverage your extensive expertise and international business experience to propose and execute innovative solutions that enhance service delivery and client satisfaction.
• Conduct comprehensive training sessions for employees in the Philippines, focusing on adopting and adhering to Australian business standards.
• Develop curricula and deliver training on critical areas, including professional phone etiquette, world-class customer service protocols, and industry-specific best practices relevant to the Australian market.
• Monitor and assess training effectiveness, implementing necessary adjustments to ensure a high level of operational understanding and adherence to international standards.

• Proven experience in training and development, preferably in a cross-border or BPO environment, with a strong emphasis on international business standards (e.g., Australian or Western markets).
• Demonstrable success in business development, sales, or account management, specifically targeting the Australian market is highly desirable.
• Excellent cross-cultural communication and interpersonal skills, with the ability to effectively liaise with stakeholders from diverse backgrounds.
• Strong strategic thinking and analytical skills, with a proven ability to create and execute business growth strategies.
• Fluency in English (written and verbal) is essential.
• Compensation and Expense Policy
• The remuneration for this role is salary-based. Please note that all personal and professional expenses incurred within the Philippines, as well as any travel-related expenses to and from Australia, will be the sole responsibility of the employee. This includes, but is not limited to:
• Accommodation (in the Philippines and Australia)
• Transportation (local and international)
• Airfare (for all necessary travel to and from Australia)

Work location

IMUS, CAVITE

Remarks

No additional remarks

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