Customer Success & Inside Sales Representative
Logix BPO Cebu Full-time
About us
Logix BPO is a leading business process outsourcing company committed to delivering exceptional customer experiences and driving business growth for our clients. We specialise in providing innovative solutions across customer service, sales support, and business operations.Our team is dedicated to fostering a collaborative environment where talent thrives, and we invest in the professional development of our employees to help them achieve their career aspirations.
About the role
We are seeking a dynamic and results-driven Customer Success & Inside Sales Representative to join our growing team in Cebu, Central Visayas. This is a full-time position based in our Cebu office, offering an exciting opportunity to make a direct impact on client satisfaction and revenue generation.In this role, you will be the bridge between our customers and our organisation, ensuring their success whilst identifying opportunities to expand our business relationships. You will combine proactive customer support with consultative selling techniques to deliver value to our clients and drive sustainable growth.
What you'll be doing- Manage and nurture existing customer relationships through regular check-ins, product education, and personalised support to ensure satisfaction and retention
- Identify and act upon upselling and cross-selling opportunities by understanding customer needs and recommending appropriate solutions
- Conduct outbound sales calls and follow-ups to prospective clients, presenting product benefits and addressing objections with professionalism and confidence
- Maintain detailed and accurate records of customer interactions, sales activities, and pipeline progress using CRM systems
- Develop and deliver compelling product presentations and demos to qualified leads via phone, email, and video conferencing
- Collaborate with internal teams including product, technical support, and management to resolve customer issues and enhance the customer experience
- Meet and exceed monthly sales targets and key performance indicators (KPIs) whilst maintaining high levels of customer satisfaction
- Document customer feedback and market insights to inform product improvements and sales strategy refinement
- Participate in ongoing training and development programmes to enhance your sales skills, product knowledge, and industry expertise
- Proven experience in inside sales, customer success, or a related customer-facing sales role, ideally within a BPO or service-based industry
- Strong communication and interpersonal skills with the ability to build rapport quickly and manage relationships effectively
- Demonstrated ability to meet or exceed sales targets and manage multiple priorities simultaneously
- Proficiency with CRM platforms and Microsoft Office applications, with the ability to quickly master new software systems
- Excellent listening skills and a consultative approach to understanding and solving customer challenges
- Self-motivated and results-oriented mindset with a positive, can-do attitude and resilience in a fast-paced environment
- Strong organisational skills and attention to detail when managing customer accounts and sales documentation
- Native or fluent English language proficiency with clear articulation and professional communication abilities
- Preferred: experience in software as a service (SaaS), telecommunications, or outsourcing services sectors
- Preferred: certification or formal training in sales methodologies such as consultative selling or solution selling
What we offer
At Logix BPO, we are committed to creating a workplace where our employees can thrive both professionally and personally. We offer competitive compensation aligned with industry standards, performance-based incentives and bonuses, and comprehensive health insurance coverage.Our professional development initiatives include ongoing training programmes, mentorship opportunities, and clear career advancement pathways. We promote a supportive team culture with regular team-building activities, recognition programmes for outstanding performance, and a collaborative working environment.
Additionally, we provide flexible scheduling options where feasible, access to wellbeing resources, and a commitment to work-life balance. We believe in investing in our people and creating opportunities for meaningful career growth within a dynamic organisation.
Apply now
If you are a motivated sales professional ready to deliver exceptional customer success and drive business growth, we would love to hear from you. Please submit your CV, a cover letter highlighting your relevant experience, and any supporting documentation to our recruitment team.Join Logix BPO and be part of a team that values excellence, innovation, and customer-centric solutions.
Logix BPOCebu City
Inside Sales Representative
Location: Cebu City (Onsite)
Employment Type: Full-Time
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