ASSISTANT VICE-PRESIDENT

Job Description

Department: PRICING

• Deliver fair outcomes for our end users and ensure own conduct maintains the orderly and transparent operation of financial markets
• Accountable for managing client escalations & issues for all Pricing Market Data clients across APAC/EMEA.
• Support the existing Market Data Management team & improve the existing framework to make it more robust
• Enable an effective communication channel with clients across APAC/EMEA.
• Ensure client feedback is shared with the operations team, where appropriate and follow through to closure on any actions required.
• All client queries/issues/complaints are owned and resolution is communicated with full details in a timely manner.
• Provide expert problem management support to difficult, high profile client issues and ensures root-cause analysis is conducted and a corrective action plan is followed through with lessons learnt
• Provides support to new business opportunities. Takes an active role in liaising with relationship managers, clients and supports the transition and implementation of new business. Champions knowledge sharing and promotes

• Strong client focus – ability to operate at prime customer contact level typically at senior manager level
• Demonstrates a breadth and depth of operational service delivery management expertise, preferably in an international environment
• Thorough understanding of customer’s business and market sector and able to use that knowledge to anticipate how future services offers need to evolve to meet customer requirements
• Ability to recognize difficulties with and, if required, challenge the validity of given procedures and processes with a view toward enhancement or improvement.
• Ability to analyse problems and create solutions involving finance, scheduling, technology and methodology tools.
• Strong communicator at all levels

Work location

QUEZON CITY, NCR, SECOND DISTRICT

Remarks

• Name of Foreign National: Avinash Kotrappa Annigeri
• Nationality: Indian
• City of Residence: Quezon City
• Duration of Employment: 2 years
• Name of Foreign National: Jayant Tanti
• Nationality: Indian
• City of Residence: Quezon City
• Duration of Employment: 2 years

HSBC Electronic Data Processing (Philippines) Inc. hereby declares that the above-named foreign national is able, willing, and qualified to perform the services and job description for this position. The company has the intention to employ the said foreign national and apply for an Alien Employment Permit with the Department of Labor and Employment - National Capital Region located at 967 Wasmiya Building, Maligaya Street, Malate, Manila.

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